Platform Operations and Monitoring

The contract entitled Platform Operations and Monitoring is a subcontract issued by the Texas Department of Transportation to provide continuous oversight of the Houston ConnectSmart Platform. The scope includes real-time monitoring, performance tracking, system health assessments, and uptime management to ensure the platform remains stable, responsive, and available for critical operations. The contractor will be expected to implement proactive measures to detect and resolve issues before they impact service delivery, with a strong emphasis on maintaining high availability and operational efficiency. This subcontract is open for responses until July 20, 2026, and falls under the NAICS code 541511 for custom computer programming services. It is posted on the Texas SmartBuy procurement portal with no set-aside designation specified, meaning all eligible vendors may submit proposals. The place of performance and point of contact details are not provided, but the work is tied to the Houston-based ConnectSmart Platform, implying local or near-real-time operational support is necessary. Contractors must be prepared to deliver ongoing, high-reliability services without interruption, supporting the state’s transportation technology infrastructure.