Poison Control Services

The Department of Veterans Affairs is seeking industry input through a sources-sought notice for a Blanket Purchase Agreement to provide comprehensive poison control services, including 24/7 emergency assessment and treatment recommendations for accidental exposures to medications, household chemicals, toxic plants, venomous bites and stings, occupational hazards, and drug overdoses. The services will support multiple VA medical centers in West Virginia—Beckley, Huntington, Clarksburg, and Martinsburg—with a contract performance period spanning from July 1, 2026, through June 30, 2031. The contractor must operate a toll-free hotline staffed by certified nurses and maintain 24/7 access to a physician medical director, provide customized faxed treatment guidance, manage hazardous chemical exposure cases, and supply educational materials such as the Mr. YUK program. Additional requirements include operation of the Operation Respond software for railcar hazard identification and optional in-service training and health fair support. All services must adhere to strict security and compliance mandates, including compliance with NIST 800-88 for media sanitization, FIPS 140-2 and 199/200 for cryptographic and security categorization standards, and VA Handbook 6500 for information systems security. Contractor personnel must meet VA clearance requirements, and no VA data may be co-mingled with data from other clients. All electronic transmissions must be encrypted and conducted via secure, trackable channels with chain-of-custody documentation maintained. Physical deliveries require tamper-evident packaging and tracked shipping services. Systems must meet Trusted Internet Connection standards, apply security patches within 30 business days, and prohibit personally owned equipment without explicit authorization. Annual self-assessments and unannounced VA audits are required, and any security incident must be reported immediately. Responses are due by May 12, 2026, and must include the Unique Entity Identifier, size and socioeconomic status, capability statement, relevant experience, and GSA Schedule information, submitted via email or mail to the Network Contracting Office 5 in Linthicum, Maryland. No pricing or contract value details are available as this is a pre-solicitation market research action.