This Solicitation opportunity from Department Of Defense was posted on September 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)

Closed

HT003826SC005-AOI0001Federal

Submission Closed09/14/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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about 14 hours ago

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AI Contract Overview

The Defense Health Agency, through the Portfolio Acquisition Executive for Medical Digital Solutions, is seeking solutions for Area of Interest 1: Application, Workflow, Adoption, and Change Support (AWACS) under the Enterprise-Wide Commercial Solutions Opening HT003826SC005. This initiative aims to transition from labor-intensive support contracts to an outcome-based End User Services delivery model, specifically focusing on the integration of three service pillars: Application and Clinical Workflow Support, Enablement and Adoption Services, and Change, Communications, and Trust. The goal is to provide flexible, scalable support for 11 distinct user domains, ranging from combat medics in disconnected environments to specialized system administrators, while ensuring seamless integration with the broader EUS ecosystem and the enterprise ITSM Service Desk. The procurement is structured in two phases, with Phase 1 requiring the submission of whitepapers by September 14, 2026. These submissions are evaluated on a Go/No-Go basis, focusing on continuity and transition risk and outcome accountability through proposed Service Level Agreements and Experience Level Agreements. Successful Phase 1 offerors will proceed to Phase 2, which requires detailed pricing, staffing matrices, and readiness plans. The government anticipates an award consisting of a 12-month base period with four 12-month options, utilizing either a FAR-based contract or a prototype Other Transaction Agreement. Key operational requirements include the ability to function in low-bandwidth or disconnected environments and the maintenance of a workforce capable of supporting a global healthcare system. Contractors must possess Secret clearances on day one, comply with NIST SP 800-171 security standards, and adhere to HIPAA and other healthcare privacy regulations. The scope of work emphasizes mission-focused outcomes, including uninterrupted remote SME support, multi-modal training delivery, and the use of DISA STIGs to verify security architecture. Virtual work is strongly encouraged, though some activities may occur at OCONUS locations.

General Info

PAE MDS seeks a partner for outcome-based End User Services via DHA AWACS.

Agency

Department Of Defense → Defense Health Agency

NAICS

541512 - Computer Systems Design Services

Place of Performance

0, VA, USA

Set-Aside

NONE

Documents

AOI #01: End User Services (EUS) AWACS

rfp

High

AOI #01 EUS: Application, Workflow, Adoption, and Change Support

11 pages · presolicitation

High

AoI #1 Appendix B - Contract Requirements

11 pages · sow

High

EUS AoI1 AWACS Appendix A - Continuity and Current State Metrics

32 pages · sow

High

HT003826SC005-AOI0001 EUS AWACS Question Log

q-and-a

High

AI Contract Breakdown

Uniform Contract Format

Timeline

2 updates

PhaseClosed

PostedAug 28

Solicitation

Notice updatedSep 9

The notice description changed.

Notice updatedSep 10

The notice description changed.

Response DeadlineSep 14

Deadline has passed

Submission Closed

09/14/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Defense Health Agency

Contacts2 people available

OfficeROSSLYN, VA, 22209, USA

Organization / AgencyDepartment Of Defense → Defense Health Agency

Office AddressROSSLYN, VA, 22209, USA

Contacts

Katelyn O'Connor

contact@example.gov

Jena Bowman

contact@example.gov

Full Description

***Update 10 Sept: Q&A has been provided via excel attachment. No further questions will be considered. Submission Deadline: Whitepapers must be submitted via email to Katelyn O'Connor, katelyn.j.oconnor.civ@health.mil and Jena Bowman, jena.l.bowman.civ@health.mil no later than September 14, 2026, at 5:00 PM EDT. Submissions received after this date and time will not be considered.

**Update 9 Sept: Q&A will be posted by COB 10 Sept. Attachment EUS_AOI1_AWACS_090926 has been updated.

PAE MDS is interested in awarding FAR-based Contract (e.g., FAR Part 12) or Prototype Project Other Transaction Agreement (pOTA) under 10 U.S.C. § 4022. Anticipate a 12-month base plus 4 12-month options for this AOI. AOI #1 AWACS leverages the competitive process under DHA Enterprise-Wide Commercial Solutions Opening (CSO) HT003826SC005, https://sam.gov/workspace/contract/opp/cd16b90540b7407fb4de1e028cea74d4/view

Opportunity Overview:

To maximize the value of the Department’s health technology investments, PAE MDS is transitioning from legacy, labor-intensive support contracts to a unified, outcome-based EUS delivery model.

Success in the EUS environment depends on delivering services precisely tailored to diverse user communities. A one-size-fits-all support model is unacceptable. The EUS ecosystem supports 11 distinct User Domains, ranging from point-of-care clinicians in garrison, to operational combat medics in disconnected environments, to the beneficiaries accessing the patient portal, as well as the highly specialized System Administrators, Biomedical Engineers, and local Information Technology (IT) support personnel who maintain these environments. Proposed solutions must demonstrate the flexibility to accommodate the unique workflows, priorities, and connectivity constraints of these diverse groups. This includes the inherent scalability to absorb new federal partners, seamlessly adapt enterprise workflows (e.g., MEPCOM), and tailor enablement materials for diverse components (e.g., National Guard) as the PAE MDS product ecosystem expands. While this AoI supports Defense Health Agency (DHA) and Military Service staff who interact with beneficiaries (the 11th User Domain), this AoI explicitly excludes a request to address direct, patient-facing digital engagement, which is reserved for Pillar 8 and may be addressed in a future AoI.

The total EUS ecosystem is structured around eight integrated Service Pillars:

Service Desk & Information Technology Service Management (ITSM)
Application & Clinical Workflow Support (Focus of this AoI)
Enablement & Adoption Services (Focus of this AoI)
Disconnected Enabler
Change, Communications, & Trust (Focus of this AoI)
Service Intelligence & Governance Support
Program Management & Service Integration
Beneficiary Digital Experience

While this specific AoI focuses exclusively on transforming and integrating Pillars 2, 3, and 5, Offerors must understand that these pillars do not operate in a silo. Any IT solution, automated framework, or workflow compliance strategy proposed under this AoI must be designed to seamlessly integrate with the broader EUS ecosystem, specifically, passing data to the enterprise ITSM Service Desk (Pillar 1) and supporting the overarching Government Service Integration and Management (SIAM) processes and integration authorities.

Questions: Must be submitted via email to the POCs listed below no later than September 2, 2026, at 11:00 AM EDT. Answers will be posted collectively on SAM.gov no later than close of business (COB) on September 10, 2026. Questions received after September 2, 2026 11:00AM EDT will not be considered.

Submission Deadline: Whitepapers must be submitted via email to Katelyn O'Connor, katelyn.j.oconnor.civ@health.mil and Jena Bowman, jena.l.bowman.civ@health.mil no later than September 14, 2026, at 5:00 PM EDT. Submissions received after this date and time will not be considered.

Cost of Preparation: Per the CSO terms, the Government is not liable for any costs associated with the preparation of materials submitted in response to this AOI.

Important Instructions for Interested Parties: Interested parties are strongly encouraged to review the attached documents in their entirety for complete details regarding this opportunity, including submission requirements and other specific instructions.