Post-Delivery Support, Training & Knowledge Transfer

The contract seeks a contractor to deliver comprehensive post-delivery support, training, and knowledge transfer services to the Selective Service System staff. Key responsibilities include providing help desk operations, conducting user training sessions, updating documentation, and facilitating a structured transition plan to ensure seamless adoption of systems and processes. The work requires direct interaction with SSS personnel to build internal capability, transfer institutional knowledge, and maintain accurate, up-to-date technical resources. All services must be performed with a focus on sustainability and long-term operational effectiveness within the organization. This is a subcontract under a Total Small Business Set-Aside, meaning only small businesses are eligible to bid, as defined by the SBA. The opportunity is classified under NAICS code 541513, indicating it is for computer systems design and related services. The solicitation was posted on July 22, 2026, with responses due by August 14, 2026, and the performance location is designated with a zip code of 22209. The contractor must be prepared to support federal operations in alignment with government standards, ensure timely delivery of training materials, and enable full staff competency without reliance on external support after transition.