This Government Contract opportunity from Massachusetts was posted on May 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Post-Go-Live Support & Help Desk Services

Closed

State & Local

Submission Closed06/07/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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Suffolk County Council

POSTED

DEADLINE

AI AVATAR (Suffolk Economy)

Solicitation # GHI/ED/PSR1

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City of Willows

POSTED

about 11 hours ago

DEADLINE

in 13 days

AI Contract Overview

The University of Massachusetts is seeking a subcontractor for Post-Go-Live Support and Help Desk Services under NAICS code 541511. The primary objective of this engagement is to provide Tier 1 and Tier 2 support following system implementation to ensure stability through troubleshooting, direct user assistance, and the execution of minor configuration adjustments. This opportunity was posted on May 20, 2024, with a response deadline of June 7, 2024. Interested parties can find further details and submission guidelines through the provided University of Massachusetts sourcing portal.

General Info

UMass seeks a subcontractor for post-go-live Tier 1 and 2 help desk support.

Agency

University of Massachusetts

NAICS

541511 - Custom Computer Programming Services

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of UMCEN-2024-0698.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

UMass System, Request for Qualifications - Oracle EMD Implementation Partner

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 20

subcontract

Response DeadlineJun 7

Deadline has passed

Submission Closed

06/07/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyUniversity of Massachusetts

ContactsNo contacts available

OfficeN/A

Organization / AgencyUniversity of Massachusetts

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1–2 support post-implementation, including troubleshooting, user support, and minor configuration adjustments during system stabilization.