Post-Go-Live Support and Hypercare Services

Texas State University is seeking a subcontractor to provide post-go-live support and hypercare services following the launch of a new system, with the goal of resolving immediate issues, delivering responsive user assistance, and ensuring operational stability across all modules. The support period is intensive and short-term, designed to bridge the transition from implementation to sustained operations by rapidly addressing technical problems, guiding end users, and reinforcing system performance. The solicitation was posted on July 10, 2026, with responses due by August 31, 2026, under NAICS code 541512 for computer systems design services, and is open to qualified subcontractors seeking to support the university’s technology initiatives without specific set-aside requirements. All work is expected to be performed in support of Texas State University’s operational needs, with participation coordinated through the Texas SmartBuy procurement portal.