This Government Contract opportunity from Utah was posted on August 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Post-Implementation Technical Support and Account Management

Closed

State & Local

Submission Closed09/18/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

This subcontract for Post-Implementation Technical Support and Account Management provides prime contractors on Jordan School District projects with ongoing technical troubleshooting and strategic account management. The scope of work includes the operation of a help desk, the maintenance of a self-service knowledge base, and the provision of a dedicated Customer Success Manager to ensure operational efficiency. The service provider is responsible for managing system uptime and response times in accordance with a defined Service Level Agreement using remote support tools and ticketing systems. Key deliverables include consistent system availability and the successful resolution of support tickets. This opportunity is listed under NAICS code 541513 with a response deadline of September 18, 2026.

General Info

Subcontract for Jordan School District technical support and account management, deadline September 18, 2026.

Agency

Utah

NAICS

541513 - Computer Facilities Management Services

Place of Performance

UT, USA

Set-Aside

NONE

Documents

This scope was carved out of 27TH05P5.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP- Nonprofit CRM Software for Jordan Education Foundation

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 14

subcontract

Response DeadlineSep 18

Deadline has passed

Submission Closed

09/18/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyUtah

ContactsNo contacts available

OfficeN/A

Organization / AgencyUtah

Office AddressN/A

ContactsNo contact information available

Full Description

Provides ongoing technical troubleshooting and strategic account management for prime contractors on Jordan School District projects. Operates a help desk, maintains a self-service knowledge base, and provides a dedicated Customer Success Manager. Manages system uptime and response times per the Service Level Agreement (SLA) using ticketing systems and remote support tools. Delivers ongoing system availability and resolved support tickets.