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Software Support and Maintenance Services

Active

State & Local

Response Deadline09/15/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Software Support and Maintenance Services provides technical support, troubleshooting, and maintenance for dental software used by prime contractors on County of Wayne projects. The service is managed through help desk ticketing systems and remote support tools to maximize system uptime, with performance measured against specific Service Level Agreements for response and resolution times. The provider is also responsible for delivering regular technical support and system maintenance reports. The opportunity is associated with Public Health Services in New York under NAICS code 541513. It was posted on August 13, 2026, with a response deadline of September 15, 2026.

General Info

Subcontract for dental software support and maintenance for County of Wayne public health.

Agency

New York → Public Health ServicesView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 039-26.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Dental Practice Management Software Solution

AI Contract Breakdown

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Timeline

PostedAug 13

subcontract

Response DeadlineSep 15

Submission deadline

Response Deadline

09/15/2026, 06:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyNew York → Public Health Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

New York → Public Health Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, troubleshooting, and maintenance for dental software for prime contractors on County of Wayne projects. Utilizes help desk ticketing systems and remote support tools to ensure system uptime. Operates under Service Level Agreements (SLAs) for response and resolution times. Delivers technical support and system maintenance reports.

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The County of Wayne, New York, through its Public Health Services agency, is soliciting proposals for a cloud-based SaaS Dental Practice Management Software Solution under solicitation 039-26. The software will support a small dental clinic in Lyons, NY, specifically serving Medicaid-eligible children and underserved populations. The solution must include capabilities for electronic health records, scheduling, billing, security, and integration. Proposals must be submitted by September 15, 2026, via the County's eProcurement Portal or by mail to the Clerk of the Wayne County Board of Supervisors. Questions regarding the solicitation are due by September 3, 2026. The contract will be governed by New York State law, with the Supreme Court of the State of New York, Wayne County, serving as the venue for any legal disputes. The agreement includes an option to renew for one additional year, and payment is contingent upon the satisfactory completion of services and the submission of approved claim vouchers. Offerors must provide comprehensive documentation, including background information, three professional references, and certifications regarding non-collusion, debarment, and compliance with the New York State Labor Law regarding sexual harassment prevention. The County maintains the right to audit records and inspect contractor offices to ensure the security of confidential information.

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DEADLINE

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