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Long-term CAD Software Maintenance and Support

Active

State & Local

Response Deadline10/02/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Long-term CAD Software Maintenance and Support subcontract provides essential technical support and software maintenance for prime contractors working on public safety projects for the Town of Cary in North Carolina. Over a five-year period, the selected provider will be responsible for delivering software updates, patching, bug fixes, and production support managed through a ticketing system. A critical component of this agreement is the strict adherence to Service Level Agreements regarding response times and production environment uptime. The contract focuses on delivering consistent annual maintenance and support services under NAICS code 541513, with a response deadline for the solicitation set for October 2, 2026.

General Info

Five-year CAD software maintenance and support for public safety projects in Cary, North Carolina.

Agency

North Carolina → Town of CaryView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 354-PD27-07.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Computer Aided Dispatch (CAD) System Replacement Project

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Timeline

PostedAug 10

subcontract

Response DeadlineOct 2

Submission deadline

Response Deadline

10/02/2026, 07:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyNorth Carolina → Town of Cary

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Town of Cary

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and software maintenance for prime contractors on Town of Cary public safety projects. Performs software updates, patching, bug fixes, and production support via a ticketing system for a five-year period. Must adhere to Service Level Agreements (SLAs) for production environment uptime and response times. Delivers annual maintenance and support services.

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