IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

The City of Atlanta’s Department of Aviation is initiating a multi-step sealed bidding process to procure a centralized Social Media and Customer Feedback Dashboard for the Hartsfield-Jackson Atlanta International Airport’s Customer Experience Division. The initiative aims to consolidate and analyze customer sentiment and engagement data from a wide array of social and non-social media platforms to generate actionable insights, uncover service trends, and support operational enhancements. Vendors must first pass a prequalification phase that evaluates their relevant experience, technical proficiency, adherence to security standards, and readiness to deliver a fully functional solution before being invited to submit a formal bid. The solicitation, identified as IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard with solicitation number PE-66062-NONST-2027-000000462, was posted on August 5, 2026, with a strict response deadline of August 10, 2026, at 7:00 PM. The procurement is open to eligible vendors without specific set-aside classifications, and all responses must be submitted through the state’s procurement portal. Primary point of contact for inquiries is Stephanie Rucker, reachable via email at srucker@atlantaga.gov or phone at 470-218-0427.