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This Solicitation opportunity from Georgia was posted on August 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

Closed
PE-66062-NONST-2027-000000462State & Local

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The City of Atlanta’s Department of Aviation is initiating a multi-step sealed bidding process to procure a centralized Social Media and Customer Feedback Dashboard for the Hartsfield-Jackson Atlanta International Airport’s Customer Experience Division. The initiative aims to consolidate and analyze customer sentiment and engagement data from a wide array of social and non-social media platforms to generate actionable insights, uncover service trends, and support operational enhancements. Vendors must first pass a prequalification phase that evaluates their relevant experience, technical proficiency, adherence to security standards, and readiness to deliver a fully functional solution before being invited to submit a formal bid. The solicitation, identified as IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard with solicitation number PE-66062-NONST-2027-000000462, was posted on August 5, 2026, with a strict response deadline of August 10, 2026, at 7:00 PM. The procurement is open to eligible vendors without specific set-aside classifications, and all responses must be submitted through the state’s procurement portal. Primary point of contact for inquiries is Stephanie Rucker, reachable via email at [email hidden] or phone at [phone hidden].

General Info

City of Atlanta seeks sealed bids for social media and customer feedback dashboard by August 10, 2026.

Place of Performance

GA, USA

Set-Aside

NONE

Documents

1

IFB Social Media and Customer Feedback Dashboard PE-66062-NONST-2027-000000462

TXT, High priority: read this firstifb
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGeorgia → City of Atlanta
Contacts1 person available
OfficeN/A
Organization / AgencyGeorgia → City of Atlanta
Office AddressN/A
Contacts

Full Description

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The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness.

More opportunities from Georgia → City of Atlanta

Same awarding agency

NAICS: 334511
New
SLED
MS-IFB/DOA/2603-1270039/Screening Equipment Upgrade
Solicitation # PE-66062-NONST-2027-000000518
The City of Atlanta Department of Aviation is seeking an AI-assisted technology solution to enhance the identification of prohibited items during employee X-ray screening at Atlanta Airport. The primary objective is to improve the effectiveness and consistency of Automated Weapons Screening while minimizing operational disruptions. The selected solution must utilize a non-invasive image acquisition method and integrate with existing Smith Detection Hi-Scan 6040i units manufactured in 2003 and 2004 to provide a uniform operator experience. Key deliverables include real-time image acquisition, threat overlays and alerts, operational analytics, event logging, and comprehensive deployment services such as site surveys, installation, and administrator training. This procurement is conducted as a multi-step competitive sealed bidding process. Phase I focuses on a pass/fail evaluation of a Statement of Qualifications, requiring offerors to demonstrate at least one completed project integrating AI-assisted threat detection with X-ray equipment. Shortlisted offerors will proceed to Phase II, an Invitation for Bids, where they will submit pricing and must meet all responsiveness requirements. Award will be granted to the most responsible and responsive offeror. Compliance requirements include submitting an Attestation of Financial Capability, proof of SAM.gov registration, and adherence to the City's Office of Contract Compliance, EBO, and EEO programs. Bid security must be provided via a surety bond or certified funds, and all performance and payment bonds must be underwritten by a U.S. Treasury Circular 570 listed company.
Search, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument Manufacturing

POSTED

4 days ago

DEADLINE

in 27 days
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