This Government Contract opportunity from Texas was posted on July 31, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 2/3 Technical Support Provider

Closed

State & Local

Submission Closed09/18/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541513

New

Managed Information Technology Services

Solicitation # managed-information-technology-services

The Housing Authority of the City of Los Angeles is seeking solicitations for Managed Information Technology Services. This opportunity is categorized under NAICS code 541513, with additional applicable codes including 541519, 541512, 519190, and 541690. The procurement is designated as an SBA set-aside, making it available to various small business categories, including Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone Small Businesses. The solicitation was posted on October 27, 2026, and requires a response by the deadline of November 16, 2026. Interested parties should direct inquiries to the primary point of contact, Swan Lam. Further details regarding the submission process can be accessed through the provided SBA opportunity link.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

IT Hardware Installation and Training ServicesThis subcontract opportunity for IT Hardware Installation and Training Services involves the physical installation and configuration of Dell hardware for prime contractors supporting the Maryland Department of Information Technology. Work will be performed at 100 Community Place in Crownsville, Maryland, and includes the setup of laptops and docking stations, specialized hardware configuration, and the delivery of end-user training. The primary goal is to provide fully operational hardware systems and completed training sessions. The project falls under NAICS code 541513 and is managed by the Maryland Department of Information Technology Administration. While open to qualified providers, there is a preference for MBE certified contractors. Interested parties must submit their responses by the deadline of November 5, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Post-Implementation Support and MaintenanceThis subcontract for the University of Louisville focuses on providing post-implementation support and maintenance for SaaS platform projects. The selected provider will deliver tiered technical support, manage software updates, and handle account management through remote support tools and help desk ticketing systems. Performance is measured by system availability and the successful resolution of support tickets in accordance with established Service Level Agreements for response and resolution times. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of November 9, 2026.

University of Louisville

POSTED

DEADLINE

IT Installation and Training ServicesThis subcontract for IT Installation and Training Services supports the Maryland Department of Information Technology by providing physical hardware installation and end-user training for prime contractors. The scope of work specifically involves the deployment of 10 Dell Pro 3 16 systems and their associated docks utilizing standard IT deployment tools. The primary deliverables include fully operational hardware systems and the successful completion of required training sessions. Eligible bidders must hold Minority Business Enterprise certification to qualify for this opportunity. The project falls under NAICS code 541513 and is managed by the Maryland Department of Information Technology Administration. Interested parties must submit their responses by the deadline of November 5, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Microsoft Licensing Management and IT Support ServicesThe Microsoft Licensing Management and IT Support Services subcontract involves providing administrative and technical management of the Microsoft environment for prime contractors working on The Spencer Academies Trust projects. The selected provider will be responsible for monitoring license usage, optimizing the license mix, assisting with compliance audits, and delivering technical support through the M365 Admin Center. Key deliverables include a managed license environment and regular compliance reports. To be eligible, providers must hold Microsoft partner status and maintain a recognized security certification, such as Cyber Essentials, Cyber Essentials Plus, or ISO27001. The solicitation was posted on October 26, 2026, with a response deadline of November 23, 2026. This opportunity falls under NAICS code 541513 and is specifically tailored for the operational needs of The Spencer Academies Trust.

The Spencer Academies Trust

POSTED

DEADLINE

System Integration and Data MigrationThis subcontract for the City of Atlanta involves the system integration and data migration of recruitment data for prime contractors supporting the Police and Fire departments. The scope of work includes executing data mapping, ETL processes, and the integration of data into existing HR or personnel databases using specialized migration tools and API integration layers. The project requires strict adherence to data privacy and security protocols to ensure the safe transfer of sensitive information. The primary deliverables consist of a fully migrated dataset and a verified integration with the city's existing systems. This opportunity falls under NAICS code 541513 and was posted on October 26, 2026, with a response deadline of November 6, 2026.

POSTED

DEADLINE

Secure Connectivity & Network SupportThis subcontract for the UK Ministry of Defence focuses on providing and maintaining secure connectivity for prime contractors working on OBSIDIAN ES system projects. The scope of work involves the configuration and support of encrypted networking equipment and secure communication hardware to ensure stable connectivity for both home base and deployed field operations. All activities must strictly adhere to established MOD secure connectivity protocols to maintain network integrity across all operational environments. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of January 6, 2027. This requirement is specifically designed to ensure that critical communication infrastructure remains secure and functional regardless of the deployment location.

POSTED

DEADLINE

Data Verification and Pipeline ManagementThis subcontract focuses on data verification and pipeline management for prime contractors working on San Francisco DCYF projects. The selected provider will be responsible for collecting and managing service information through a City-owned data pipeline, ensuring data accuracy by correcting errors and defects, and publishing approved information via the City’s Open Data Portal to support the Our415 website. The project is based in San Francisco and falls under NAICS code 541513. Interested parties must submit their responses by November 24, 2026, following the posting date of October 26, 2026.

Unknown SF Department (CHF)

POSTED

DEADLINE

Tier 1 & 2 Technical Support ServicesThis subcontract for Tier 1 and 2 Technical Support Services involves performing customer help desk operations for prime contractors on Department of the Navy OCIO projects. The primary focus is resolving reported issues for the FOIA Case Management System through email and telephone, utilizing tracking systems such as ServiceNow or Jira. The service provider is responsible for delivering monthly support ticket and usage metrics reports while maintaining strict compliance with Department of the Navy cybersecurity manuals. The project is associated with the Navsup Flt Logistics Ctr Norfolk under the Department of Defense, with the place of performance located in Washington, DC. Classified under NAICS code 541513, the opportunity was posted on October 26, 2026, with a response deadline of November 5, 2026.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Data Migration and System Integration SpecialistThis subcontract opportunity for a Data Migration and System Integration Specialist supports Department of the Navy OCIO projects through the migration of legacy FOIA and Privacy Act data. The selected provider will be responsible for executing Extract-Transform-Load processes to transfer historical case data and configuring the system to align with the Department of the Navy enterprise hierarchy. The final deliverables include a fully migrated database and a configured production environment. The project is managed under the Department of Defense via the Navsup Flt Logistics Ctr Norfolk and will be performed in Washington, DC. Strict adherence to Department of the Navy cybersecurity manuals and protocols for handling Controlled Unclassified Information is required. Interested parties must respond by November 5, 2026, under NAICS code 541513.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Medical Imaging Data Migration and NormalizationThe Medical Imaging Data Migration and Normalization subcontract, issued by the Department of Veterans Affairs through the Technology Acquisition Center Nj, focuses on the migration of legacy imaging data and patient identifiers for prime contractors. The scope of work involves importing and archiving scanned documents and utilizing ETL software and data migration tools to normalize Social Security Numbers to EDIPI. The final deliverable is a fully migrated and normalized patient imaging database. Strict adherence to HIPAA compliance and VA data security standards is required for all activities under this contract. Interested parties should note the response deadline of November 10, 2026, and the classification under NAICS code 541513.

Technology Acquisition Center Nj (36C10B)

POSTED

DEADLINE

Managed Technical Support and Escalation ServicesThe Managed Technical Support and Escalation Services subcontract, issued by the Department of Veterans Affairs through the Technology Acquisition Center Nj, provides continuous 24x7x365 technical assistance for prime contractors working on Veterans Health Administration projects. The scope of work includes delivering first-tier support and managing off-hours escalations to senior-level personnel within a strict 15-minute window. To ensure operational efficiency, the provider must utilize help desk ticketing systems and remote support tools while adhering to rigorous service level agreements for response times. The contractor is responsible for maintaining high availability and providing detailed incident resolution reports to track performance. This opportunity falls under NAICS code 541513, with a response deadline set for November 10, 2026.

Technology Acquisition Center Nj (36C10B)

POSTED

1 day ago

DEADLINE

in 14 days

AI Contract Overview

This subcontract opportunity is for a Tier 2/3 Technical Support Provider to deliver high-level technical support and incident resolution for prime contractors operating on Texas Department of Transportation VaaS platforms. The provider is responsible for resolving Priority 1-4 incidents within established SLA windows, performing Root Cause Analysis for system failures, and ensuring a service availability rate of 99.50 percent. Operations require the use of ticketing systems and remote monitoring tools while strictly adhering to the Service Level Matrix. The contractor must provide monthly SLA reports and documentation of all resolved technical incidents. This engagement falls under NAICS code 541513, with a response deadline of September 18, 2026.

General Info

Tier 2/3 technical support for Texas DOT VaaS platforms, deadline September 18, 2026.

Agency

Texas Department Of Transportation

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 601440000054019.

The full solicitation package (24 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Statewide Video Sharing Solution (STVS)

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedJul 31

subcontract

Response DeadlineSep 18

Deadline has passed

Submission Closed

09/18/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyTexas Department Of Transportation

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas Department Of Transportation

Office AddressN/A

ContactsNo contact information available

Full Description

Performs high-level technical support and incident resolution for prime contractors on TxDOT VaaS platforms. Resolves Priority 1-4 incidents within SLA windows, performs Root Cause Analysis (RCA) for system failures, and maintains 99.50% service availability. Utilizes ticketing systems and remote monitoring tools. Must adhere to the Service Level Matrix in Attachment E. Delivers monthly SLA reports and resolved technical incidents.