Computer Aided Dispatch (CAD) System Replacement Project

The Town of Cary is soliciting proposals for a replacement Computer Aided Dispatch (CAD) system to support 9-1-1 call processing for its Public Safety Answering Point and regional partners, including the police and fire departments of Cary, Apex, and Morrisville. The objective is to implement a dynamic, scalable, and interoperable solution featuring real-time mapping, mobile functionality, and robust analytics. The project requires the vendor to provide a comprehensive implementation plan, including configuration and customization strategies, and must adhere to guiding principles of equitable service, scalability, and technical resilience. Final bids are due by October 2, 2026, via the North Carolina electronic Vendor Portal. The contract features an initial five-year term with the option for two additional one-year renewals. Award selection will be based on a one-step evaluation of proposals, with a heavy emphasis on technical compliance, functional requirements, and five verified case studies from similar public safety operations. Key deliverables include a Project Management Plan, a Cybersecurity Plan compliant with CJIS and NIST standards, and role-based on-site training. Payment is structured on a monthly basis with a thirty-day term following the submission of electronic invoices. The vendor must also maintain specific insurance coverage and provide evidence of financial stability to ensure long-term project viability.