Computer Aided Dispatch (CAD) System Replacement Project

The Town of Cary is soliciting proposals for the replacement of its existing Computer Aided Dispatch (CAD) system to enhance the handling of 9-1-1 emergency calls through its Public Safety Answering Point, known as Cary 9-1-1, and to support regional first responder partners. The solicitation, numbered 354-PD27-07, was posted on August 10, 2026, and requires vendors to submit final bids by October 2, 2026, at 2:00 PM ET. Interested parties must submit any questions by August 19, 2026, to ensure clarity and compliance with procurement requirements. The project falls under the State, Local, and Education (SLED) sector and is managed by the Town of Cary in North Carolina, with no set-aside classifications or NAICS code specified. The CAD system must seamlessly integrate with existing public safety infrastructure and support real-time dispatch operations, ensuring reliability, scalability, and interoperability across emergency response agencies. Proposals will be evaluated based on technical capability, implementation timeline, vendor experience, and long-term support services. The primary point of contact for inquiries is Kathryn McMillan, and all submissions must adhere to the guidelines outlined in the solicitation, with performance expected to occur within North Carolina. The official solicitation details are accessible via the provided online portal.