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Production Support & Maintenance Services

Active

State & Local

Response Deadline10/07/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Production Support and Maintenance Services subcontract provides essential technical support, software updates, and maintenance for prime contractors working on Virginia Department of Veterans Services program projects. The scope of work includes managing software evolution and technical escalation through the use of remote monitoring tools and help desk ticketing systems to ensure continuous system availability and the timely delivery of bug fixes. Performance is measured against specific service level agreements defined in the contract exhibits. The services will be performed across all DVS Care Centers under NAICS code 541513. Interested parties must respond by the deadline of October 7, 2026.

General Info

Technical support and maintenance for Virginia DVS projects, due by October 7, 2026.

Agency

Virginia Department of Veterans Services

NAICS

541513 - Computer Facilities Management Services

Place of Performance

All DVS Care Centers, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 119708.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Medical Records Software Solution for the Department of Veterans Services

AI Contract Breakdown

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Timeline

PostedAug 6

subcontract

Response DeadlineOct 7

Submission deadline

Response Deadline

10/07/2026, 08:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyVirginia Department of Veterans Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyVirginia Department of Veterans Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical support, software updates, and maintenance for prime contractors on DVS program projects. Manages software evolution and technical escalation procedures using help desk ticketing and remote monitoring tools. Adheres to SLAs defined in Exhibit I. Delivers ongoing system availability, bug fixes, and software updates.

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Solicitation # 119708

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