HANDS Maintenance and Operation Support

Solicitation BPM007148 is issued by the Arizona Department of Health Services (ADHS) to secure maintenance and operation support for the HANDS 2.0 application. This project supports the HANDS Consortium, which includes the Arizona WIC Program and partners in American Samoa, the Commonwealth of the Northern Mariana Islands, the District of Columbia, Guam, and the Navajo Nation. The scope of work encompasses adaptive and preventive maintenance, active security management to meet industry standards, performance operations for network and database efficiency, and data reporting based on ADHS, CDC, and FNS specifications. Key deliverables include release notes, updated Design Functional Detail Documents, monthly status reports, and an end-of-contract transition plan due one year before expiration. The award will be granted to the responsible offeror deemed most advantageous to ADHS, with evaluations primarily focused on experience, expertise, capacity, and the proposed method of approach. Financial stability is a mandatory precondition for award, and cost may serve as a tie-breaker if evaluation scores are equal. Contractors must adhere to strict security protocols, including fingerprinting for IT personnel, compliance with State Executive Order No. 2023-10 regarding TikTok, and restrictions on telecommunications equipment from specific prohibited entities. Proposals must be submitted via the State's APP eProcurement system by November 5, 2026, and must include a signed offer and acceptance form along with detailed technical responses within specified page limits.