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Managed Services and Technical Support

Active

State & Local

Response Deadline09/29/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Managed Services and Technical Support involves the ongoing operation, monitoring, and administration of communications environments for prime contractors on Sourcewell purchasing cooperative projects. The scope of work includes providing managed contact center and SBC services, system monitoring, and tiered technical support utilizing ticketing systems and remote administration consoles. The service provider is required to adhere to industry-standard service level agreements for uptime to ensure operational stability and must deliver regular support reports. This opportunity is categorized under NAICS code 541513 and is associated with the agency Sourcewell, with a response deadline of September 29, 2026.

General Info

Managed services and technical support for Sourcewell communications environments, deadline September 29, 2026.

Agency

SourcewellView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

MN, USA

Set-Aside

NONE

Documents

This scope was carved out of 092926.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Unified Communications and Contact Center Solutions

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No contract breakdown available.

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 29

Submission deadline

Response Deadline

09/29/2026, 12:00:00 AM UTCin 16 days

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Organization & Contact Information

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AgencySourcewell

ContactsNo contacts available

OfficeN/A

Organization / Agency

Sourcewell

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing operations, monitoring, and administration of communications environments for prime contractors on Sourcewell purchasing cooperative projects. Provides managed contact center and SBC services, system monitoring, and tiered technical support using remote administration consoles and ticketing systems. Adheres to industry-standard SLAs for uptime. Delivers operational stability and support reports.

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