Professional Human Resources Support

The Office of Human Resources Management within U.S. Customs and Border Protection requires professional business and administrative support services to augment HR personnel at two key locations: the CBP Hiring Center in Bloomington, Minnesota, and the CBP Processing and Servicing Center in Indianapolis, Indiana. This need arises from an increased volume of applicants being recruited and selected, necessitating additional staffing support for critical administrative functions. The scope of work includes tasks such as processing personnel actions, managing call center operations, providing general administrative assistance, supporting staffing services, and handling electronic records management by scanning documents into the Electronic Official Personnel Folder system. This requirement is being pursued through a contract strategy that utilizes the General Services Administration under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, aligned with NAICS code 561110. The contract forecast was posted in March 2026, and points of contact have been designated to facilitate communications for prospective vendors. The effort is managed under the Department of Homeland Security through CBP, and the services will be performed primarily in Bloomington and Washington. This contract opportunity emphasizes the government’s commitment to supporting small businesses owned by service-disabled veterans while addressing critical administrative staffing needs within key CBP human resources operations.