Professional Role Player Services – Latin American Cultural Background

The contract seeks qualified vendors to provide professional role players with deep fluency in Latin American cultural backgrounds to deliver immersive, non-confrontational interview training exercises for U.S. Customs and Border Protection officers. These role players will simulate real-world interactions to enhance officers’ cultural competency, communication skills, and situational awareness in field scenarios involving individuals from Latin American communities, ensuring training remains realistic, respectful, and effective without escalating tension. The services are critical to building trust and operational effectiveness in cross-cultural encounters during border enforcement and inspection duties. The opportunity is structured as a subcontract under a Women-Owned Small Business set-aside, classified under NAICS code 712110, and is administered by the Mission Support Contracting Division within the Department of Homeland Security. Proposals must be submitted by July 3, 2026, at 7:00 PM, with performance occurring primarily in Harpers Ferry, West Virginia, at the designated training facility. While no specific point of contact is listed, vendors are expected to meet strict cultural authenticity and training delivery standards to support the agency’s mission of improving officer preparedness through realistic, culturally sensitive simulation.