Global Entry Airport Modernization

U.S. Customs and Border Protection (CBP) and the Department of Homeland Security (DHS) are seeking quotes for a firm-fixed-price contract to modernize Global Entry processing through the design, deployment, and integration of a Biometric Facial Comparison solution. The project involves implementing high-throughput, continuous flow biometric facial capture systems at 38 international airport terminals, including major hubs such as JFK, LAX, MIA, and ATL. The solution must integrate with CBP Traveler Verification Services (TVS) to provide real-time traveler status to officers. The contract includes a 12-month base period, with installations required to begin within 30 days of award and a capacity to complete two installations per week. The contractor is responsible for providing all necessary hardware, software, and maintenance, adhering to strict performance standards, including a 99 percent photo capture rate and a 98 percent image quality rating. Due to the use of artificial intelligence, the contractor must comply with the NIST AI Risk Management Framework, DHS AI policy, and Unbiased AI Principles to ensure non-discrimination and transparency in data sourcing. Evaluation of quotes will be based on oral presentations covering technical approach, delivery capabilities, and past performance, as well as the submitted price. The acquisition is not set aside for small businesses and requires compliance with various federal regulations, including Section 508 accessibility and NIST SP 800-53 cybersecurity standards.