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Program Management and Analytical Support Services for the USCG Civilian Strategic Planning and Application Office (CG-CPM)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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CG-CPM is responsible for the full lifecycle management of the USCG’s Civilian HR systems, including functional development, design, implementation, and ongoing operational support, with a current focus on the second phase of the AskHR ticketing system. This system serves as the primary mechanism for Civilian HR staff, end users, and their supervisors to submit, track, and resolve HR-related inquiries and issues across the Coast Guard. The contractor must deliver comprehensive helpdesk support to ensure seamless development and deployment of this phase while also maintaining system momentum to expand functionality to additional assignment groups tasked with resolving HR tickets, thereby enhancing overall efficiency and responsiveness. The work is centered in Washington, District of Columbia, and the acquisition is specifically targeted toward small business participation under NAICS code 541611, with point of contact information provided for program inquiries and small business coordination.

General Info

CG-CPM manages USCG’s AskHR system development, support, and expansion for Civilian HR inquiries, focusing on small business participation in Washington, D.C.

Agency

Department of Homeland Security → United States Coast GuardView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Washington, DC, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Coast Guard
Contacts2 people available
OfficeN/A
Organization / Agency
Department of Homeland Security → United States Coast Guard
View Agency Profile
Office AddressN/A
Contacts
Ruta Dew
contact@example.gov
+1 (555) 000-0000
Mark SolomonSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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CG-CPM manages the functional development, design, implementation and on-going system operations for HR system. The Contractor services required for this acquisition include providing helpdesk support for development and implementation of the 2nd Phase of the AskHR ticketing system which is used to receive and resolve Civilian HR issues and requests submitted by the end users of USCG’s Systems and Civilian staff members and their supervisors. Additional support is required to ensure the project continues momentum and expands to include the additional assignment groups for resolving reported Civilian HR Issues.

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