PTO Certification and Training Testing and Proctoring

The Florida Department of Revenue has issued a Request for Information to gather market insights on certification and training testing and proctoring solutions for its Property Tax Oversight Program. The focus is on identifying vendors capable of providing secure online testing platforms integrated with real-time human proctoring, as well as optional in-person testing services at vendor centers. The platform must support features such as customizable certificates, user management, multiple question types, and detailed reporting, while ensuring exam security through identity verification, continuous monitoring, and incident documentation. Proctoring services are expected to include recording sessions, verifying test-taker identity with government-issued IDs, and reporting incidents within 12 hours, with the flexibility of scheduling appointments at least 72 hours in advance during normal Florida business hours. The procurement estimate ranges from $500,000 to $2,000,000, although this is based on the agency’s contract size estimates rather than specific pricing details. The RFI emphasizes compliance with Florida statutes and administrative rules, including public records laws, vendor registration requirements, and confidentiality procedures. It explicitly states that responses are non-binding and for planning purposes only, with no evaluation criteria, award methodology, or contractual obligations established at this stage. Vendors are instructed to submit responses via email by December 1, 2025, including completed attachments such as a general questions matrix, pricing methodology, and optional industry insights. Confidential or proprietary information must be clearly marked, with vendors providing justifications for any redactions. The document does not specify physical delivery, shipping, or inspection requirements, as the services are primarily software-based and remote. Administrative contacts are limited to a designated procurement officer, and no specific contract type, payment procedures, or performance schedule are defined, as this remains an informational solicitation to inform future procurement actions.