This Solicitation opportunity from Florida was posted on December 10, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Purchase of IBM Platform as a Service for Virtual Assistant and Customer Support Solutions

Awarded

AD-11144State & Local

Submission Closed12/16/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 518210

New

SLED

Secure Data Storage and Encryption ProviderThis subcontract opportunity with the Department of University of Hawaii seeks a provider to deliver secure data storage and encryption services for prime contractors working on university system projects. The selected provider must implement rigorous encryption standards for data both at rest and in transit, utilizing either physical server infrastructure or cloud services located exclusively within the United States. Key deliverables include the maintenance of a secure data repository and the provision of detailed access logs. The solicitation is categorized under NAICS code 518210 and was posted on October 28, 2026. Interested parties must submit their responses by the deadline of December 1, 2026. This contract emphasizes strict data sovereignty and security protocols to ensure all project information remains physically hosted on U.S. soil.

Department of University of Hawaii

POSTED

DEADLINE

Cloud Hosting and Maintenance ServicesThis subcontract for Cloud Hosting and Maintenance Services supports prime contractors working on Nebraska Public Power District projects. The selected provider will be responsible for supplying either cloud or on-premises hosting environments specifically for a web-based GIS application. Key operational duties include managing recurring software licensing, providing continuous technical support, and ensuring the environment can scale to meet user demands. To ensure data integrity and system reliability, the contractor must hold SOC2 or an equivalent cloud security certification and deliver a formal Service Level Agreement for ongoing maintenance. Interested parties should note the response deadline of November 25, 2026, for this opportunity categorized under NAICS code 518210.

Nebraska Public Power District

POSTED

DEADLINE

TAPS Cloud Hosting and Managed ServicesThe TAPS Cloud Hosting and Managed Services subcontract provides essential cloud infrastructure and management for prime contractors working on City of Tucson Transportation and Mobility projects. Utilizing major cloud service providers such as AWS, Azure, or GCP, the contract covers critical technical requirements including cloud storage, data transfer, environment monitoring, backup services, and disaster recovery. The primary objective is to deliver a secure and scalable hosting environment that adheres to strict cybersecurity frameworks and undergoes independent security assessments to ensure data integrity. Managed under NAICS code 518210, this agreement guarantees operational reliability through established service level agreements. Interested parties should note that the response deadline for this opportunity is November 30, 2026. The contract ensures that all cloud-based operations for the agency are maintained within a high-performance environment capable of supporting the complex needs of urban transportation and mobility initiatives.

Transportation & Mobility

POSTED

DEADLINE

Cloud Hosting and VMS Software ProviderThis subcontract agreement establishes a partnership for the provision of cloud architecture and Video Management System software to support prime contractors on CMRTA transit projects. The scope of work focuses on the delivery of an operational Cloud VMS platform featuring privacy blurring and blocking capabilities, comprehensive audit logs, and a robust hosting infrastructure. This infrastructure must include primary and backup regions with automated disaster recovery protocols to meet specific recovery time and point objectives. Security and compliance are central to the contract, requiring strict adherence to CJIS compliance and SMRTA security standards. The technical implementation must incorporate data encryption, role-based access control, and multi-factor authentication to ensure system integrity. Managed under NAICS code 518210, the project is overseen by The Comet in South Carolina, with a response deadline set for December 8, 2026.

POSTED

DEADLINE

Microfilm Archival Inventory and FOLIO Data EntryThis subcontract for the Library of Congress involves the physical and intellectual verification of microfilm collection reels as part of preservation projects. The selected contractor will be responsible for verifying data elements against specific library criteria, correcting chronology errors, and updating holding and item records within the FOLIO Integrated Library System. Additionally, the scope of work includes the physical application of item barcode labels to boxes. The final deliverables consist of physically inventoried microfilm reels and updated, verified digital records maintained within the FOLIO system. This project falls under NAICS code 518210 and is managed through Contracts Services. Interested parties should note the response deadline of November 30, 2026.

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DEADLINE

Satellite Data Compute Resources & Repository HostingThis subcontract, titled Satellite Data Compute Resources and Repository Hosting, is issued by the NASA Shared Services Center to support prime contractors on NASA Goddard Space Flight Center projects. The scope of work involves providing local compute resources and managed access to multi-satellite data repositories, specifically focusing on GEO imagery, precipitation products, LEO cloud and precipitation products, and atmospheric state parameters. These services are delivered through high-performance computing clusters, an active compute environment, and a dedicated data access portal. The contractor is required to adhere strictly to NASA-managed data security and availability standards to ensure the integrity of the atmospheric and satellite data. Classified under NAICS code 518210, the opportunity was posted on October 28, 2026, with a response deadline of November 2, 2026.

NASA Shared Services Center

POSTED

DEADLINE

Onsite AV Technical Support and Event ProductionThis subcontract for Onsite AV Technical Support and Event Production supports prime contractors on projects for the Department of the Treasury Taxpayer Advocate Service in Washington, DC. The scope of work involves the complete lifecycle of audio-visual management, including the setup, operation, and teardown of projectors, screens, and sound systems. Technical requirements include the operation of audio mixers, video switchers, and camera equipment, with specific utilization of 4x2 Seamless video switchers and Decimator MD-Cross V2 transcoders. The primary objective is to deliver a fully operational AV environment and ensure the successful execution of live-streamed events and webinars. Classified under NAICS code 518210, the contract focuses on providing high-level technical production and interface management to ensure seamless event delivery for the agency.

Taxpayer Focused Support

POSTED

DEADLINE

Fleet Management System (FMS) and Data ConnectivityThis subcontract focuses on the provision of a Fleet Management System and data connectivity for prime contractors supporting Department of Defense Education Activity student transportation projects in Okinawa, Japan. The scope of work includes the management of cloud-based software licenses, data relay subscriptions, and role-based user access controls to ensure effective monitoring of vehicle availability and route history. The primary deliverables consist of active software licenses and a functional FMS dashboard designed for operational analysis. To maintain security and integrity, the contract requires the implementation of strict data protection procedures. This effort falls under NAICS code 518210 and is managed under the Department of Defense.

DOD Education Activity

POSTED

DEADLINE

FedRAMP/FISMA Cloud Infrastructure ProviderThis subcontract opportunity with the NASA Shared Services Center seeks a provider to supply and maintain secure cloud hosting environments for prime contractors. The scope of work includes provisioning web, database, and services environments equipped with 1 TB of scalable data storage. To ensure the security of hosted data, the provider must maintain continuous FedRAMP and FISMA compliance utilizing authorized infrastructure such as Azure Government or AWS GovCloud. The project is categorized under NAICS code 518210 and will be performed in Orlando, Florida. Interested parties should note the posting date of October 28, 2026, with a response deadline set for November 2, 2026. The primary objective is the delivery of a fully operational, compliant, and secure cloud infrastructure to support NASA's operational requirements.

NASA Shared Services Center

POSTED

DEADLINE

Proprietary Financial Data Licensing (SEDOL Masterfile)This subcontract opportunity is for the licensing of the Proprietary Financial Data SEDOL Masterfile to support prime contractors working on projects for the Department of the Treasury Office of Financial Research. The license provides essential financial tools, including unique securities identifiers, ETF PCF Portfolio Data, historical data, and near-time supplemental files. To be eligible, providers must demonstrate legal ownership or authorized licensure of the proprietary database. The contract grants an active twelve-month data license under NAICS code 518210. Interested parties should note the posting date of October 28, 2026, with a response deadline set for November 12, 2026. Performance is associated with the Department of the Treasury.

Department Of The Treasury

POSTED

DEADLINE

Cloud Contact Center as a Service (CCaaS) PlatformThis subcontract opportunity is for a Cloud Contact Center as a Service platform to support prime contractors on USCIS Enterprise Customer Experience 2 projects. The selected provider will deliver a fully operational, licensed CCaaS environment featuring cloud telephony infrastructure and CTI embedded softphone technology. The platform must be FedRAMP Moderate authorized and capable of supporting 3,000 concurrent agents with a high availability standard of 99.99 percent. The system will manage multiple communication channels, including voice, IP-TTY, web chat, email, and SMS. Managed under NAICS code 518210 for the Department of Homeland Security, the project is overseen by the USCIS Contracting Office. Interested parties should note the response deadline of November 12, 2026.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

RFI - FEMA - Supply Chain Management System (SCMS)

Solicitation # 70FA3127I00000001

The Department of Homeland Security, through FEMA's Logistics Management Directorate, is conducting market research via a Request for Information to identify cloud-based Software-as-a-Service solutions for the transition, implementation, operation, maintenance, and modernization of the Supply Chain Management System. The system is designed to support disaster logistics operations, including warehouse and transportation operations, inventory management, in-transit visibility, point-of-distribution support, and financial reconciliation. The scope encompasses recurring SaaS licensing, cybersecurity and system authorization support, and optional surge capacity to handle disaster-response requirements. Technical requirements include FedRAMP High certification, compliance with DHS Enterprise Architecture, and adherence to Section 508 accessibility standards. The anticipated period of performance consists of one 12-month base period with four 12-month option periods. While most work will be performed at the contractor's site, some activities may occur at FEMA Headquarters in Washington, D.C., or facilities in Virginia. This RFI is for planning purposes and is not a formal solicitation; however, interested parties must submit a narrative response, a Vendor Streamlined Profile Matrix, and a Targeted Market Research Questionnaire by January 4, 2027. Respondents are required to provide a non-binding Rough Order of Magnitude cost estimate and disclose any potential organizational conflicts of interest. All submissions must be unclassified and follow specific formatting and submission guidelines via email.

Information Technology Development And Sustainment

POSTED

about 15 hours ago

DEADLINE

in 2 months

AI Contract Overview

The Florida Department of Health's Division of MQA seeks to acquire a Platform as a Service (PaaS) from IBM to support its virtual assistant, chatbot, live chat, and virtual voice agent functionalities aimed at improving customer service operations. This initiative aligns with the division's strategic goal established in 2019 to enhance customer satisfaction and operational efficiency within the Customer Contact Center. The contract will enable continued use and expansion of the existing IBM virtual agent, ELI, ensuring seamless support for routine customer inquiries. The procurement is planned as a single-source purchase from IBM Corporation, in accordance with Florida Administrative Code Chapter 60A-1.045, reflecting the specialized nature of the platform and the division's existing deployment. The solicitation, titled "Purchase of IBM Platform as a Service for Virtual Assistant and Customer Support Solutions," was posted on December 10, 2024, with a response deadline of December 16, 2024. The contract value is estimated to range between $500,000 and $2,000,000, with the NAICS code 518210 indicating data processing, hosting, and related services. The project is managed by Yasemin Sulker, who can be contacted via email or phone for further details. This purchase aims to strengthen the department's technological infrastructure to deliver more efficient and effective customer support services across Florida.

General Info

Agency

Florida Department of Health (DOH)

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

Florida DOH Single Source Contract Notice PUR 7778 IBM-PaaS/Watson

justification-and-authorization

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseAwarded

PostedDec 10

Solicitation

AwardedOct 29

Contract was awarded

Submission Closed

12/16/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida Department of Health (DOH)

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida Department of Health (DOH)

Office AddressN/A

Contacts

Yasemin Sulker

contact@example.gov

+1 (555) 000-0000

Full Description

The DOH Division of MQA has a need to purchase a Platform as a Service (PaaS) to provide the tools to maintain a virtual assistant or chatbot, live chat functionality, and a virtual voice agent that assists customers with routine questions. The Division of MQA established a strategic priority in 2019 to implement a technical solution within the Customer Contact Center that improved customer service, enhanced customer satisfaction, and improved employee efficiency. The IBM PaaS subscription supports MQA's virtual agent currently utilized, ELI. In accordance with Chapter 60A-1.045, Florida Administrative Code, the Florida Department of Health, MQA, requests authorization to purchase, as a single source, IBM Corporation Platform as a Services from IBM.