Purchase of VxRail, Isilon, Cloudpools Hardware and Software Maintenance

Tarrant County has issued a solicitation for the procurement and maintenance of VxRail, Isilon, and Cloudpools hardware and software solutions, with an emphasis on comprehensive support services. The contract, which will be awarded on an all-or-none basis, is set for a twelve-month duration starting November 1, 2025, and concluding October 31, 2026, with firm pricing throughout the term. The project falls under the NAICS code 541511, indicating a focus on information technology services, and involves a contract value estimated between $500,000 and $1,500,000. The primary point of contact is Senior Buyer Wanyu Chen, reachable via email and phone, with the contract details accessible through the county’s procurement portal. The procurement process incorporates strict special terms and conditions, including mandatory criminal background checks for vendor personnel accessing county data or facilities, data security protocols, breach notification requirements within 48 hours, and data residency within the contiguous United States. Additionally, the contract emphasizes compliance with the county’s general terms and conditions, which cover bid responsiveness, confidentiality, vendor responsibilities, and audit rights. The county also promotes inclusion of Historically Underutilized Businesses (HUBs), aiming for at least 20% participation, to foster equitable opportunities in procurement. Overall, the contract seeks a reliable vendor capable of delivering and maintaining critical IT infrastructure while adhering to strict security, legal, and diversity policies.