Q--GRCA 2026-2031 GRCA CLINIC OPERATIONS

The contract is for the year-round operation of the Grand Canyon Clinic located on the south rim of Grand Canyon National Park in Arizona, serving residents, employees, and visitors with primary, urgent, preventive, and employment-related healthcare services from 2026 through 2031. The scope includes managing clinic operations with clinical autonomy while adhering to federal, state, and local regulations, maintaining compliance with HIPAA and OSHA standards, and supporting telehealth behavioral health services with quarterly in-person provider visits. The contractor must operate independently of government clinical oversight but remain accountable for performance outcomes, including maintaining 90% patient service satisfaction, achieving 100% regulatory compliance, and using the Clinical Patient Record System (CPRS) for all medical records. Services must be delivered year-round with closures limited to Christmas Day, Thanksgiving Day, and New Year’s Day, and the clinic must accept diverse payment methods including international funds. The contract is a Firm Fixed Price (FFP) award with an anticipated period of performance that includes a one-month phase-in and a one-month phase-out, with performance reviews conducted 60 to 90 days before the expiration of the base or option periods. Special requirements mandate that the contractor designate a Clinic Manager to be on-site at least once weekly and maintain a Contractor’s Representative with full authority, both subject to National Park Service approval. The contractor must implement a separate, secure network infrastructure and is prohibited from accessing government-owned systems. Insurance requirements include medical malpractice, general liability, and property coverage, with documentation submitted to the Contracting Officer. Monthly invoicing must be conducted through the Invoice Processing Platform (IPP), with no more than 30 calendar days between billing and submission. The evaluation of proposals will prioritize price first, followed by technical capability and prior experience, and a trade-off process will be used to identify the best value offer. Key deliverables include adherence to the Transportation Decision Matrix for emergency transports, quarterly community health outreach events, monthly performance reporting, and annual audited financial statements. All submissions must include an Operating Plan, Quality Assurance Plan, Marketing Strategy, Maintenance Plan, and Safety and Physical Security Plan, and offerors must be registered in SAM.gov with no set-aside provisions, making it open to all sizes under NAICS code 621498 with a $25.5 million size standard.