Q -- PROPOSED TRICARE ACTIVE DUTY DENTAL PROGRAM (RFI)
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The Department of Defense is seeking contractors to manage the processing and payment of dental claims for Active Duty Service Members within the United States and its territories. The contractor must provide access to a nationwide network of credentialed dental providers, offering the most favorable fee schedule, while also handling claims from non-network providers in remote areas. All dental claims require prior authorization by Government personnel, who are also expected to verify each service member’s eligibility. The dental benefits encompass a wide range of procedures, including both routine and specialty care, but the contractor will only pay claims according to approved authorizations and will not make benefit determinations. The contractor must be capable of accepting dental claims in multiple formats, including both the ADA paper form and electronic submissions compliant with the dental ANSI X12N 837 standard. Payment for authorized benefits will be drawn from a designated account established specifically for this program, with the contractor authorized to draw funds as necessary. In 2004, the volume of civilian dental claims processed under this program was approximately 158,866, indicating a significant workload. The solicitation is managed by the Defense Health Agency under the Department of Defense, with the point of contact being the Program Requirements Specialist based in Aurora, Colorado.
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