Q -- Proposed TRICARE Active Duty Dental Program (RFI)
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The Department of Defense is seeking information from organizations that currently operate a fully developed national dental provider network to potentially support a future TRICARE contract for processing and paying dental claims for Active Duty Service Members located within the United States and its territories. The contract will require offerors to provide their existing nationwide dental network and proposed fee schedule. In areas where the network lacks coverage, claims from non-network providers will also be accepted. All claims must be preauthorized by Government personnel prior to payment, with the contractor responsible solely for payment processing based on authorized procedures, not benefit determinations. The program covers a broad range of dental services, including routine and specialty care, and requires the capability to accept claims both electronically—including dental ANSI X12N 837 format—and on paper. The contractor must comply with extensive DoD IT security protocols (DITSCAP) and will have the authority to draw payments from a dedicated program-specific bank account. Interested parties are asked to submit detailed information about their company, including contact details, network size by state, average annual claims processed, and access standards, by February 25, 2005. This request is strictly for information gathering and does not constitute an invitation to submit proposals or quotations. The Defense Health Agency emphasizes no phone inquiries, requiring that all questions be submitted via e-mail. Historical data indicates that in 2004, over 158,000 civilian dental claims for authorized Active Duty care were processed, underscoring the program’s scale and scope. This solicitation is administered through the Department of Defense, with the point of contact being Program Requirements Specialist James G Kolb.
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