QA/QI Program Development & Management

The City of Jal is seeking a subcontractor to design and implement a comprehensive Fire/EMS Quality Assurance/Quality Improvement program focused on enhancing operational standards and service delivery. The scope includes developing formal policies, establishing measurable performance metrics, creating structured corrective action frameworks, and coordinating with internal and external stakeholders to ensure alignment and accountability across all levels of the Fire and Emergency Medical Services department. The program must be tailored to meet local needs while adhering to industry best practices and regulatory expectations. The contract is issued as a subcontract under NAICS code 541618 and is open for bidding with a response deadline of June 22, 2026. While the solicitation does not specify a set-aside classification or provide detailed information on the awarding agency’s organizational structure, the place of performance is tied to the City of Jal in New Mexico. Interested parties must submit proposals before the deadline through the designated online portal, and success will depend on demonstrating proven experience in building scalable QA/QI systems for public safety agencies, along with the ability to manage stakeholder engagement and operational implementation effectively.