Quality Assurance and Continuous Improvement (CQI)

Delaware County is seeking a subcontractor to implement a Comprehensive Quality Improvement program focused on enhancing service delivery through customer satisfaction surveys, detailed analysis of complaints, strategies to reduce no-show rates, and regular performance audits. The initiative is designed to drive ongoing operational excellence and accountability, with all activities centered around measurable improvements in service quality and client experience. The contract is classified under NAICS code 541611, indicating it involves management consulting services related to quality assurance and process optimization. The solicitation was posted on May 4, 2026, with proposals due by May 29, 2026, and the work will be performed within Delaware County, Pennsylvania. While no specific set-aside designation or point of contact is provided, the opportunity is open to qualified subcontractors responsive to the outlined objectives. The contract emphasizes data-driven decision-making and requires demonstrated experience in designing and executing continuous improvement protocols in public or community service settings.