Medical Assistance Transportation Program #HS-000022 AFS

Delaware County Human Services is soliciting proposals to procure non-emergency medical transportation services for the Medical Assistance Transportation Program within Pennsylvania, covering all areas of Delaware County. The contractor will be responsible for managing end-to-end transportation operations, including scheduling, authorizing trips, verifying beneficiary eligibility, coordinating pick-up and drop-off services, and ensuring compliance with federal and state regulations such as the Americans with Disabilities Act, HIPAA, and Pennsylvania Code Title 55. The program requires a comprehensive transportation network with qualified drivers, properly inspected vehicles, and systems for tracking trip data, handling complaints and appeals, conducting consumer satisfaction surveys, and implementing continuous quality improvement initiatives. All services must be delivered within Delaware County, with specific operational hubs in Upper Darby and Drexel Hill, and must include strategies to minimize no-shows, accommodate special needs populations, and respond to adverse weather or emergency conditions. The contractor is required to submit detailed technical and cost proposals through the PennBid portal, with each proposal comprising an original version on official letterhead and a fully redacted copy. Key personnel—including a Program Manager, Transportation Manager, Special Needs Coordinator, Operations Manager, and Customer Support Manager—must be identified with resumes, and any substitutions require County approval. Subcontracting is permitted only with prior written consent, and all subcontractors must adhere to the same compliance, non-discrimination, and audit requirements as the prime contractor. The contractor must retain records for six years after contract termination, submit monthly reports on trips, incidents, complaints, and audits, and provide audited financial statements for the past three fiscal years. Political contributions must be disclosed annually, and failure to disclose or falsification results in contract termination and a three-year ban from future County contracts. The contract does not specify funding amounts, payment office details, invoicing systems, or evaluation weights, and the term, start date, and extension options are not defined, though rates may be adjusted with 90 days’ notice and County approval. All operations must align with the County’s standard contract terms and federal financial accountability guidelines.