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Quality Assurance and Performance Monitoring

Active

Federal

Response Deadline06/22/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract, titled "Quality Assurance and Performance Monitoring," issued by the Department of Veterans Affairs through the 241-NETWORK Contract Office 01, focuses on implementing a quality control program designed to meet specific Quality Assurance Surveillance Plan (QASP) metrics. The contract requires activities such as call monitoring, error tracking, and weekly status reporting to ensure continuous performance oversight. A critical performance standard is maintaining a failure rate of 1% or less, alongside the timely completion of interviews, emphasizing strict quality and efficiency standards. Set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 541611, the subcontract is intended to be performed in West Haven, with a response deadline of June 22, 2026. This contract highlights the Department of Veterans Affairs' commitment to quality assurance and accountability in its services, and the opportunity specifically supports veteran entrepreneurship through its set-aside designation.

General Info

Quality assurance subcontract for call monitoring, error tracking, set-aside for veteran-owned small businesses.

Agency

Department Of Veterans Affairs → 241-NETWORK Contract Office 01 (36C241)

NAICS

541611 - Administrative Management and General Management Consulting Services View NAICS

Place of Performance

West Haven, CT, 06516, USA

Set-Aside

SDVOSBC

Documents

(0)

No documents available

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Timeline

PostedMay 28

subcontract

Response DeadlineJun 22

Submission deadline

Response Deadline

06/22/2026, 01:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 241-NETWORK Contract Office 01 (36C241)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 241-NETWORK Contract Office 01 (36C241)

Office AddressN/A

ContactsNo contact information available

Full Description

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Implement quality control program to meet QASP metrics including call monitoring, error tracking, and weekly status reporting. Must maintain ≤1% failure rate and timely interview completion.

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