R408--Veterans Outcome Assessment Program (VOAP) Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Department of Veterans Affairs is awarding a Firm-Fixed Price contract under a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside for the Veterans Outcome Assessment Program (VOAP) services, solicited under number 36C24126Q0520 with a NAICS code of 541910. The contract spans one base year and two 12-month option years, totaling up to three years, and requires the contractor to conduct approximately 16,000 pairs of baseline and follow-up telephone interviews annually with Veterans who received mental health or suicide prevention services, plus an additional 150–200 pairs for the PAWS pilot within the first six months of the base year. All interviews must be conducted using VHA-provided scripts and samples, with digital data transmitted monthly via a secure protocol and quarterly reports submitted on completed interviews. The work is performed at the contractor’s facility, with business hours required to be between 10 AM and 8 PM across all U.S. time zones, Monday through Friday, excluding federal holidays. The contractor must maintain personnel during 30-day phase-in and phase-out periods and designate a Contract Manager and alternate with call center or telephone interview experience overseeing 1,000+ participants, as well as a Clinical Director with a bachelor’s or master’s degree and experience in mental health fields to oversee training and crisis protocols. The contractor is bound by a comprehensive suite of FAR and VA-specific clauses governing ethics, conflicts of interest, whistleblowing, subcontracting limitations, and compliance with government security standards equal to those applied to VA personnel. Essential certifications include complete SAM registration, verification through VetCert, and vendorization via Form 10091. The procurement utilizes simplified acquisition procedures under FAR 12 with award based on a comparative evaluation of technical capability, price, and past performance, where the Government may select a higher-priced offer if it provides additional benefit. Pricing must be provided for the base year and all options with a detailed cost breakdown, and all submissions must be emailed to the Contracting Officer, Tara Dossiema, by the deadline of June 22, 2026. Quality assurance is governed by a Performance Requirements Summary with strict thresholds: no more than 15% of baseline interviews may occur after 14 days and none after 30 days, and no more than 1% of sampled calls may fail quality
General Info
Contract Value
$2,212,102Place of Performance
ME, USASet-Aside
Awardee
VISTRA COMMUNICATIONS, LLCAward Issued Date
Timeline
Organization & Contact Information
Full Description
This is a combined synopsis/solicitation notice synopsizing a solicitation to satisfy the requirements of RFO FAR 5.2 and RFO FAR 5.3. All interested parties should register via SAM.gov s interested vendors list. It is the responsibility of the offeror to monitor and download amendments from SAM.gov Contract Opportunities, which may be issued to this solicitation. In accordance with RFO FAR 52.204-7, RFO FAR 2.101, and VAAR 802.101, prospective firms must be registered in SAM (www.sam.gov), and in VetCert (Veteran Small Business Certification (sba.gov)) databases prior to award. (Note: In accordance with Public Law 109-461, 38 USC 8127, and NDAA 2021, all vendors claiming Small Business status in accordance with the Veteran's First Contracting Program must be VERIFIED by the Small Business Administration (SBA)). Also, to be a qualified vendor for Department of Veterans Affairs (VA) contracts, vendors must be vendorized by completing the Form 10091 at URL Â https://www.cep.fsc.va.gov/.
Offerors should carefully follow instructions included in RFO FAR 52.212-1 and for evaluation criteria specified in RFO FAR 52.212-2. Pricing should be identified on page 2 of the combined synopsis solicitation sheet attached. Interested persons may contact the Contracting Officer via email at contact@example.gov regarding this procurement. The determination to conduct a competitive procurement based on responses to this notice is solely within the discretion of the Contracting Officer.
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