Quality Assurance and Performance Reporting

The contract seeks to establish a comprehensive quality assurance program focused on monitoring call operations, tracking key performance metrics, and delivering detailed monthly reports on service utilization and performance outcomes. The work is structured as a subcontract under an Indian Small Business Economic Enterprise set-aside, reserved exclusively for eligible Native American-owned small businesses serving the Department of the Interior and Indian Health Service. The North American Industry Classification System code 541611 indicates the scope pertains to management consulting services, emphasizing data-driven evaluation and operational improvement rather than direct service delivery. Performance must be executed with a primary focus on the designated place of performance in ZIP code 97305, though no specific city or state is provided in the details. Responses are due by May 23, 2026, following a posting date of May 7, 2026, and the full solicitation details are accessible through the SAM.gov portal.