This Combined Synopsis/Solicitation opportunity from Department Of Health And Human Services was posted on May 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Western Oregon Service Unit Nurse Advice Line
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
Solicitation 75H71326Q00035 issued by the Indian Health Service’s Portland Area Office seeks quotations for a firm-fixed-price contract to provide continuous 24/7 Nurse Advice Line Services supporting the Western Oregon Service Unit, specifically the Chemawa Indian Health Center in Salem, Oregon. The service encompasses a toll-free nurse advice line staffed by U.S. state-licensed Registered Nurses who deliver medical, dental, and behavioral health triage using evidence-based protocols. The anticipated call volume is estimated at 30 to 40 calls per month, with the contractor expected to provide all necessary infrastructure, telephony, staffing, training, data security, and reporting. The contract includes a 12-month base period beginning June 1, 2026, followed by up to four one-year option periods through May 31, 2031, with government acceptance occurring at the Western Oregon Service Unit. This solicitation is set aside exclusively for Indian Small Business Economic Enterprises under the Buy Indian Act, requiring offerors to be certified Indian Economic Enterprises and small businesses as defined under NAICS code 621399 (Offices of Miscellaneous Health Practitioners) with a size standard of $10 million average annual receipts. Quotations must include a completed price quote, technical proposal covering the performance work statement, prior experience documentation, and an Indian Economic Enterprise representation form. Evaluation will prioritize technical capability and staffing approach—including licensing, HIPAA compliance, cultural sensitivity to American Indian and Alaska Native beneficiaries, and continuity of operations—followed by past performance and then price, though price considerations gain weight as technical proposals become comparable. The government retains discretion to award to other than the lowest-priced offeror and may proceed without discussions. Submission deadline is May 22, 2026, with quotations submitted electronically to designated contacts. The contract incorporates numerous FAR and HHSAR clauses to ensure compliance with labor standards, privacy, Indian preference, and subcontracting limitations, emphasizing data security, performance monitoring, incident reporting, and responsibility for prime contractors regarding subcontractors. Invoicing is conducted electronically via the Treasury’s Invoice Processing Platform, supporting government oversight and streamlined payments.
General Info
Agency
Contract Value
$16,080NAICS
Place of Performance
OR, 97305, USASet-Aside
Awardee
Award Issued Date
Timeline
Submission Closed
Organization & Contact Information
Full Description
AMENDMENT 1 TO COMBINED SYNPOSIS/SOLICITATION
This amendment is issued to implement the requirements of EO 14398, Addressing DEI Discrimination by Federal Contractors. FAR 52.222-90, Addressing DEI Discrimination by Federal Contractors (APR 2026) (DEVIATION APR 2026) applies to this acquisition.
AMENDMENT TO COMBINED SYNPOSIS/SOLICITATION
This amendment is issued to correct the answer to Question 18 in Attachment 5 - Question and Responses. Quotations are due no later than May 22, 2026 at 5:00 PM Pacific Time.
AMENDMENT TO COMBINED SYNPOSIS/SOLICITATION
This amendment is issued to provide response to interested vendors inquiry. Attached is Attachment 5 - Question and Responses.
This is a combined synopsis/solicitation for commercial services prepared in accordance with FAR Part 12. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued.
Solicitation No. 75H71326Q00035 has been issued as a Request for Quotation (RFQ) for a firm-fixed-price commercial services purchase order for 24/7 Nurse Advice Line Services for the Indian Health Service, Portland Area Office, Western Oregon Service Unit, Salem, Oregon.
The scope of work includes dedicated toll-free nurse advice line services available 24 hours per day, 7 days per week. The estimated call volume is 30 to 40 calls per month. This estimate is for planning and pricing purposes only and is not a guarantee of actual call volume.
The anticipated period of performance includes one 12-month base period and four 12-month option periods. The base period is June 1, 2026 through May 31, 2027. The option periods, if exercised, will run June 1 through May 31 of each subsequent year through May 31, 2031.
The place of performance is contractor-controlled location(s). Services shall support the Western Oregon Service Unit, Chemawa Indian Health Center, 3750 Chemawa Road NE, Salem, Oregon 97305. Government acceptance will occur at the Western Oregon Service Unit.
SOLICITATION INFORMATION
Solicitation Number: 75H71326Q00035
Request Type: Request for Quotation
Contract Type: Firm Fixed Price Commercial Services
Set-Aside: Indian Small Business Economic Enterprise (ISBEE) Set-Aside under the Buy Indian Act
NAICS Code: 621399 - Offices of All Other Miscellaneous Health Practitioners
Small Business Size Standard: $10.0 million average annual receipts
Product Service Code: Q401 - Medical - Nursing
Issue Date: May 7, 2026
Quotation Due Date: May 22, 2026 at 5:00 PM Pacific Time
Submit Quotations To: jacob.blalock@ihs.gov and pao.doa@ihs.gov
Email Subject Line: 75H71326Q00035 - WOSU Nurse Advice Line Quote
This requirement is set aside for Indian Small Business Economic Enterprises. Under the Buy Indian Act, offers are solicited only from Indian Economic Enterprises that are also small business concerns under the applicable NAICS code. Offers received from enterprises that are not both Indian Economic Enterprises and small business concerns will not be considered and will be rejected.
Offerors shall submit a completed IHS Indian Economic Enterprise Representation Form with the quotation. The offeror shall remain eligible as an Indian Economic Enterprise at the time of quotation, at the time of award, and throughout contract performance. If an offeror proposes to use subcontractors or teaming partners, the quotation shall clearly identify the proposed subcontracting or teaming arrangement and show how the prime offeror will comply with applicable Buy Indian Act subcontracting limitations.
ATTACHMENTS
- Attachment 1 - Schedule of Items
- Attachment 2 - Performance Work Statement
- Attachment 3 - IHS IEE Representation Form
- Attachment 4 - Wage Determination 2015-5573 Rev. 28
- Attachment 5 - Questions and Responses
APPLICABLE PROVISIONS AND CLAUSES
The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01 dated March 13, 2026.
FAR 52.212-1 Instructions to Offerors—Commercial applies to this acquisition.
FAR 52.212-2 Evaluation—Commercial Items applies to this acquisition.
FAR 52.212-4 Contract Terms and Conditions—Commercial Items applies.
Full text available at http://www.acquisition.gov
- FAR 52.204-7, System for Award Management - Registration (NOV 2025).
- FAR 52.212-1, Instructions to Offerors - Commercial Products and Commercial Services (NOV 2025).
- FAR 52.212-2, Evaluation - Commercial Products and Commercial Services (NOV 2025).
- FAR 52.217-5, Evaluation of Options (NOV 2025).
- FAR 52.240-90, Security Prohibitions and Exclusions Representations and Certifications (NOV 2025).
- FAR 52.203-17, Contractor Employee Whistleblower Rights (NOV 2023).
- FAR 52.203-18, Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements - Representation (JAN 2017).
- FAR 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017).
- FAR 52.204-13, System for Award Management - Maintenance (NOV 2025).
- FAR 52.204-19, Incorporation by Reference of Representations and Certifications (DEC 2014).
- FAR 52.212-4, Terms and Conditions - Commercial Products and Commercial Services (NOV 2025).
- FAR 52.217-8, Option to Extend Services (NOV 1999).
- FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000).
- FAR 52.219-14, Limitations on Subcontracting (NOV 2025).
- FAR 52.222-3, Convict Labor (NOV 2025).
- FAR 52.222-35, Equal Opportunity for Veterans (NOV 2025).
- FAR 52.222-36, Equal Opportunity for Workers with Disabilities (NOV 2025).
- FAR 52.222-37, Employment Reports on Veterans (NOV 2025).
- FAR 52.222-41, Service Contract Labor Standards (NOV 2025).
- FAR 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014).
- FAR 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards - Price Adjustment (Multiple Year and Option Contracts) (NOV 2025).
- FAR 52.222-50, Combating Trafficking in Persons (NOV 2025).
- FAR 52.222-54, Employment Eligibility Verification (NOV 2025).
- FAR 52.222-62, Paid Sick Leave Under Executive Order 13706 (NOV 2025).
- FAR 52.224-1, Privacy Act Notification (APR 1984).
- FAR 52.224-2, Privacy Act (APR 1984).
- FAR 52.224-3, Privacy Training (JAN 2017).
- FAR 52.226-8, Encouraging Contractor Policies to Ban Text Messaging While Driving (May 2024).
- FAR 52.232-33, Payment by Electronic Funds Transfer - System for Award Management (OCT 2018).
- FAR 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023).
- FAR 52.233-3, Protest After Award (NOV 2025).
- FAR 52.233-4, Applicable Law for Breach of Contract Claim (NOV 2025).
- FAR 52.237-3, Continuity of Services (JAN 1991).
- FAR 52.237-7, Indemnification and Medical Liability Insurance (NOV 2025).
- FAR 52.240-91, Security Prohibitions and Exclusions (NOV 2025).
- FAR 52.240-93, Basic Safeguarding of Covered Contractor Information Systems (NOV 2025).
- FAR 52.244-6, Subcontracts for Commercial Products and Commercial Services (NOV 2025).
DEPARTMENT OF HEALTH AND HUMAN SERVICES ACQUISITION REGULATION (HHSAR) (48 CFR CHAPTER 3) CLAUSES:
- HHSAR 352.224-70, Privacy Act (DEC 2015).
- HHSAR 352.226-1, Indian Preference (DEC 2015).
- HHSAR 352.226-2, Indian Preference Program (DEC 2015).
- HHSAR 352.226-4, Notice of Indian Small Business Economic Enterprise Set-Aside (JAN 2022).
- HHSAR 352.226-6, Indian Economic Enterprise Subcontracting Limitations (JAN 2022).
- HHSAR 352.226-7, Indian Economic Enterprise Representation (JAN 2022).
- HHSAR 352.232-71, Electronic Submission of Payment Requests (FEB 2022).
- HHSAR 352.237-70, Pro-Children Act (DEC 2015).
- HHSAR 352.237-71, Crime Control Act of 1990 - Reporting of Child Abuse (DEC 2015).
- HHSAR 352.237-72, Crime Control Act of 1990 - Requirement for Background Checks (DEC 2015).
- HHSAR 352.239-73, Electronic and Information Technology Accessibility Notice (DEC 2015).
- HHSAR 352.239-74, Electronic and Information Technology Accessibility (DEC 2015).
INSTRUCTIONS TO RESPONDENTS AND EVALUATION CRITERIA
Submission of Quotes
Quotations shall be submitted electronically to jacob.blalock@ihs.gov and pao.doa@ihs.gov no later than May 22, 2026 at 5:00 PM Pacific Time. The email subject line should read: 75H71326Q00035 - WOSU Nurse Advice Line Quote.
The Government may consider a quotation received after the due date and time only if the Contracting Officer determines that doing so would not unduly delay the acquisition and would be in the Government interest. Offerors are responsible for ensuring timely receipt.
Quotes shall include:
- Completed price quote (CLIN Schedule of Items) and shall include all labor, management, supervision, licenses, systems, telephony, reporting, materials, training, insurance, travel, per diem, overhead, profit, and other costs necessary to perform the requirement.
- Technical quotation addressing the Performance Work Statement and evaluation factors below
- Technical submission addressing demonstrated prior experience
- Completed IEE Form
Questions
Questions regarding this solicitation shall be submitted in writing via email to jacob.blalock@ihs.gov and pao.doa@ihs.gov no later than four (4) business days prior to the closing date. The subject line shall include the solicitation number 75H71326Q00035.
BASIS FOR AWARD
The Government intends to award a contract to the responsible Offeror whose quote represents the best value to the Government, considering price and non-price factors. The Government may award to other than the lowest-priced Offeror.
The Government reserves the right to:
- Make no award
- Evaluate quotes without discussions
- Communicate with Respondents for clarification purposes only
- Exclude quotes that fail to follow solicitation instructions
EVALUATION FACTORS
The Government will award a purchase order to the responsible offeror whose quotation conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The Government may make no award if no quotation is technically acceptable, if no offeror is responsible, or if pricing is not determined fair and reasonable.
The following factors will be used to evaluate quotations:
Factor 1 - Technical Capability and Staffing/Team Approach. The Government will evaluate the extent to which the quotation demonstrates the ability to provide uninterrupted 24/7/365 nurse advice line services; U.S. state-licensed RN staffing in good standing; evidence-based triage protocols; medical, dental, and behavioral health call support; HIPAA-compliant documentation and reporting; continuity of operations; culturally sensitive service to American Indian and Alaska Native beneficiaries; and, if applicable, an organized and enforceable prime/subcontractor or teaming arrangement. The Government may evaluate the technical capability of proposed major subcontractors or teaming partners, but the prime offeror remains responsible for all contract performance.
Factor 2 - Past Performance. The Government will evaluate the recency and relevance of the offeror and any proposed major subcontractor experience providing comparable nurse advice line, nurse triage, medical call center, healthcare documentation, privacy/security, and reporting services. The Government may consider references provided by the offeror and information available from other Government or commercial sources. An offeror without any history of Past Performance will receive a neutral rating for this factor.
Factor 3 - Price. The Government will evaluate the total evaluated price, including the base period and all option periods, for completeness, reasonableness, and balance. The Government may determine a quotation unacceptable if option prices are significantly unbalanced or if the price is not fair and reasonable.
Relative Importance: Factor 1 is more important than Factor 2. Factors 1 and 2, when combined, are more important than Factor 3, Price. Price will become more important as non-price quotations become more equal. The Government may award to other than the lowest-priced offeror.
Options: The Government will evaluate quotations for award purposes by adding the total price for all options to the total price for the basic requirement. Evaluation of options does not obligate the Government to exercise the option(s).
AWARD INFORMATION
A single award is anticipated. Written notice of award or acceptance of a quotation furnished to the successful offeror within the time for acceptance specified in the quotation shall result in a binding contract without further action by either party. The Government reserves the right to award without exchanges, to communicate with offerors if needed, to reject any or all quotations, and to waive informalities and minor irregularities when in the Government interest.
End of Combined Synopsis-Solicitation.