Quality Assurance & Performance Surveillance

The contract seeks a qualified small business to implement and manage a Quality Assurance Surveillance Plan focused on monitoring case accuracy, timeliness, and customer service performance through regular audits and compliance reporting. The work is centered on ensuring operational excellence and adherence to established standards within a Department of Defense environment under the Air Force Reserve Command. All performance metrics must be rigorously tracked, documented, and reported to maintain contractual compliance and support mission readiness. This is a total small business set-aside under NAICS code 541611, designated for organizations certified as small businesses by the SBA. Proposals must be submitted by August 7, 2026, and the work will be performed at the designated location in Warner Robins, Georgia, with a zip code of 31098. The contract type is a subcontract, indicating it supports a larger procurement effort, and the awardee will be expected to deliver consistent, high-quality surveillance services aligned with federal quality assurance protocols and defense operational requirements.