Quality Control and Performance Monitoring Services

The contract is for Quality Control and Performance Monitoring Services under a Service-Disabled Veteran-Owned Small Business Set Aside, aimed at developing and implementing a comprehensive quality control plan to evaluate performance across key metrics including schedule adherence, customer satisfaction, and management effectiveness, all in alignment with the Performance Work Statement requirements. The work is targeted at ensuring consistent operational excellence and regulatory compliance for the National Cemetery Administration within the Department of Veterans Affairs, with performance expected to be executed primarily in Phoenix, Arizona, under the NAICS code 541611 for Management Consulting Services. This is a subcontract opportunity with a posted date of May 9, 2026, and a response deadline of May 29, 2026. The agency seeks a qualified service-disabled veteran-owned small business to conduct ongoing monitoring and assessment activities that will provide actionable data and insights to improve service delivery and operational outcomes. Although no point of contact is listed and specific location details beyond the city are omitted, interested entities must respond by the deadline to be considered for award, with selection criteria likely centered on demonstrated expertise in performance monitoring, quality assurance methodologies, and experience with federal government contracts, particularly in veteran-serving contexts.