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R--Intent to Sole Source Notice Manage Overflow Calls for Veterans Crisit Line (VCL)

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VA11915R0227Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The contract involves a sole source procurement with Link2Health Solutions, Inc. (L2HS) to provide back-up call center support services for the Department of Veterans Affairs Central Office, specifically for the Office of Mental Health Operations and the Veterans Crisis Line (VCL). Services will include managing front-end call routing from the National Suicide Prevention Lifeline (NSPL) to the VCL, back-end routing from the VCL to the backup centers, and delivering crisis intervention support when primary VCL responders are unavailable. The contract is structured with a 12-month base period and two additional 12-month option periods. The necessity for sole sourcing arises from the fact that the Federal Communications Commission (FCC), under the Communications Act, has assigned the NSPL number exclusively to SAMHSA, part of the Department of Health and Human Services, and L2HS is the only authorized entity to manage, monitor, and route calls through this lifeline. Due to this unique designation, the government is restricted to negotiate only with L2HS under Federal Acquisition Regulation guidelines, citing only one responsible source capable of fulfilling these requirements. Market research confirms no other vendor has the authority to manage the NSPL front-end routing aside from L2HS. While this procurement is sole source, interested vendors who believe they may meet the requirements in the future are invited to submit information regarding their capabilities and business size via email to the designated contracting official. The contracting office handling this procurement is the Strategic Acquisition Center in Fredericksburg, VA, with Debbie Frankovich as the primary contact.

General Info

Sole source contract with Link2Health for 36 months of crisis call center backup services.

Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

NAICS

517919 - All Other Telecommunications

Place of Performance

Set-Aside

NONE

Documents

No documents available

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Timeline

PostedFeb 12

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

ContactsNo contacts available

OfficeFREDERICKSBURG, VA, 22408, USA

Organization / AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Office AddressFREDERICKSBURG, VA, 22408, USA

ContactsNo contact information available

Full Description

This is a notice of intent to proceed with a sole source requirement above the simplified acquisition threshold. The contractor is Link2Health Solutions (L2HS), Incorporated. This procurement is for the acquisition of back-up call center support services for the Department of Veterans Affairs Central Office, Office of Mental Health Operations, Veterans Crisis Line (VCL). In addition to back-up call center support, services also include front-end routing from the National Suicide Prevention Lifeline (NSPL) to VCL; back-end routing of calls from VCL to back-up center(s); and providing crisis intervention services when VCL responders are not available.. The period of performance will include a 12-month base period with two (2) 12-month option periods The Federal Communications Commission (FCC) under the Communications Act has assigned toll'free numbers to be used as national suicide prevention numbers. The FCC has assigned the NSPL exclusively to SAMHSA, part of the Department of Health and Human Services (HHS). L2HS is the only entity permitted to use, manage and monitor the NSPL. Furthermore, L2HS, as the sole grantee of SAMHSA, administers the NSPL and is the only entity with the ability to ensure that all calls placed by Veterans on the Lifeline network are properly routed to the VCL (front-end routing). The Government intends to negotiate with only one source as implemented by the Federal Acquisition Regulation (FAR) Subpart 6.302-1(a)(2)(ii) Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. Market research has found no other vendor is allowed to manage the NSPL (front-end routing) other than SAMHSA's grantee, L2HS. Vendors that believe they can meet these requirements in the future may respond to this notice. The response should contain a brief description of the vendor's capability. Please also include the size of your business (large or small) and a copy of your Capability Statement. Any vendor who wishes to submit information for this requirement should email their information to the attention of Debbie Frankovich at contact@example.gov. Only email submissions will be accepted. Contracting Office Address: Strategic Acquisition Center (SAC) 10300 Spotsylvania Avenue Suite 400 Fredericksburg, VA 22408 Primary Point of Contact: Debbie Frankovich contact@example.gov