This Pre-Solicitation opportunity from Department Of Defense was posted on August 10, 2007. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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R--Wounded Soldiers and Family Call Center

Closed

W81PN2-7208-0005Federal

Submission Closed09/10/2007, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Army Contracting Agency is seeking a contractor to provide call center operations support for the Wounded Soldiers and Family Hotline program under the Army G1 Human Resources Personnel Directorate. The primary objective is to maintain a toll-free line where Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers can seek information, submit suggestions, or register complaints regarding outpatient medical care. This effort is designed to ensure the Army Medical Department delivers exceptional service and care to its beneficiaries. This procurement is limited to Service Disabled Veteran Owned Small Business concerns under NAICS code 561110. The resulting Labor Hours contract will feature a 12-month base performance period from September 30, 2007, to September 29, 2008, with three additional one-year option periods. Selection will be based on the Lowest Price Technically Acceptable procedure. Interested parties must possess a CAGE code and be registered in the Central Contractor Registration to be eligible for the formal Request for Proposal.

General Info

SDVOSB call center support for Wounded Soldiers and Family Hotline via LPTA procedure.

Agency

Department Of Defense → W6QK Adap Spt Office

NAICS

561110 - Office Administrative Services

Place of Performance

Contracting Center of Excellence, Army Contracting Agency (ACA) ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245 Wa, VA

Set-Aside

SDVOSBC

Documents

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Timeline

PhaseClosed

PostedAug 10

Presolicitation

Response DeadlineSep 10

Deadline has passed

Submission Closed

09/10/2007, 05:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Adap Spt Office

ContactsNo contacts available

OfficeFORT BELVOIR, VA, 22060-5116, USA

Organization / AgencyDepartment Of Defense → W6QK Adap Spt Office

Office AddressFORT BELVOIR, VA, 22060-5116, USA

ContactsNo contact information available

Full Description

The Army Contracting Agency, Contracting Center of Excellence intends to issue a solicitation for the program entitled: Wounded Soldiers and Family Call Center. The contractor will perform Call Center Operations support in day to day operations for the Army Wounded Soldiers and Family Hotline program under the Army G1 Human Resources Personnel Directorate (HRPD). The intent is to provide a toll free call line for Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) wh o are seeking information, submitting suggestions, registering complaints, or raising issues about their outpatient medical care. The Call Center is aimed at instilling confidence in our Army and the American people that the Army Medical Department delive rs exceptional service and care. This acquisition is being offered for competition limited to Service Disabled Veteran Owned Small Business (SDVOSB) Concerns only. The North American Industrial Classification System (NAICS) Code for this procurement is 5 61110 with a small business size standard of $6,500,000. The resultant contract will be a Labor Hours contract with a 12-month base performance period (30 Sep 07 29 Sep 08) plus three 12-month option periods should the Government choose to exercise them . The successful contractor will be selected using Lowest Price Technically Acceptable (LPTA) procedures. A formal Request for Proposal (RFP) will be issued on or about 24 August 2007. All prospective offerors must have a Commercial and Government Entit y Code (CAGE Code) and be actively registered in the Central Contractor Registration (CCR) at www.ccr.gov. The solicitation and any documents related to this procurement will be available on the Internet only at: http://www.fedbizopps.gov and https://acq uisition.army.mil/asfi. No hard copies will be available. No solicitation mailing list will be compiled or published. Once the solicitation is posted, it is incumbent upon the interested parties to review the website frequently for any updates/amendmen ts. The points of contact for this requirement are Carmelia Rush (contact@example.gov ) or David S. Vroom, (contact@example.gov). Please submit all questions in writing via email. Questions will not be addressed by telephone.