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R426--FY26 Northport Switchboard Services

Awarded
36C24226Q0358 Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Contract 36C24226P0770, awarded to Innovation At Work Inc on July 23, 2026, provides on-site switchboard services for the Northport VA Medical Center. The contract was set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and has a total award value of $1,888,120.00. The period of performance spans from May 15, 2026, through May 14, 2031, encompassing a base year and multiple option years. The scope of work involves operator-assisted call handling and telecommunications support within a healthcare environment, with performance monitored via a Quality Assurance Surveillance Plan that mandates high standards for call answering speed, operator courtesy, and screening accuracy. The contractor must adhere to strict federal and agency regulations, including the Service Contract Act for wage determinations in Nassau and Suffolk counties, New York. Due to the nature of the healthcare setting, the contractor is bound by a Business Associate Agreement to protect Protected Health Information under HIPAA and HITECH, as well as stringent VA information system security and privacy clauses. Additionally, the contractor must comply with VAAR limitations on subcontracting, ensuring that no more than 75 percent of government payments are passed to non-VIP listed SDVOSBs or VOSBs. Contract administration is managed by the Department of Veterans Affairs Network Contracting Office 2, with payments processed electronically via the System for Award Management.

General Info

Agency

Department Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)

Contract Value

$362,835.2

NAICS

561421 - Telephone Answering Services

Place of Performance

NY, USA

Set-Aside

NONE

Awardee

INNOVATION AT WORK INC

Award Issued Date

Documents

17

36C24226Q0358 Solicitation/Contract for Switchboard Services

DOCX, High priority: read this firstcontract-document
High

Amendment 0001 to Solicitation 36C24226Q0358 for FY26 Switchboard Services

DOCX, High priority: read this first5 pages · amendment
High

Amendment 0002 to Solicitation 36C24226Q0358 for FY26 Switchboard Services

DOCX, High priority: read this first4 pages · amendment
High

Business Associate Agreement - VA Northport VHA

DOC, High priority: read this first7 pages · contract-document
High

Quality Assurance Surveillance Plan for Switchboard Services

DOCX, High priority: read this first2 pages · quality-assurance-surveillance-plan
High

Quality Assurance Surveillance Plan for Switchboard Services

PDF, High priority: read this first4 pages · quality-assurance-surveillance-plan
High

Questions and Answers for NC02 Contracting Department Proposal

PDF, High priority: read this first3 pages · q-and-a
High

Solicitation 36C24226Q0358 for Northport Switchboard Services

DOCX, High priority: read this first50 pages · rfq
High

Solicitation 36C24226Q0358 Northport Switchboard Services

DOCX, High priority: read this first3 pages · rfp
High

VAAR 852.219-75 Notice of Limitations on Subcontracting Certification

DOC, High priority: read this first2 pages · certification
High

VAAR 852.219-75 Notice of Limitations on Subcontracting Certification

DOCX, High priority: read this first2 pages · certification
High

VA Information and Information System Security Clause Appendix C

DOC, High priority: read this first11 pages · sow
High

VA Information and Information System Security Contract Language

DOCX, High priority: read this first8 pages · contract-document
High

Wage Determination No. 2015-4157 for New York Nassau and Suffolk Counties

PDF, High priority: read this first14 pages · wage-determination
High

Wage Determination No. 2015-4157 for New York Nassau and Suffolk Counties

PDF, High priority: read this first10 pages · wage-determination
High

Award 36C24226P0770 - FY26 Northport Switchboard Services

DOCX, Low priorityaward
Low

Personnel List Document

DOCX, Low priority1 page · other
Low

AI Contract Breakdown

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Timeline

1 update
PhaseAwarded
Posted

Presolicitation

Notice updated

Response deadline changed from Mar 24, 2026 to May 4, 2026. The notice title changed. The notice description changed.

Type Changed

Presolicitation → Solicitation

Type Changed

Solicitation → Combined Synopsis

Type Changed

Combined Synopsis → Presolicitation

Type Changed

Presolicitation → Solicitation

Type Changed

Solicitation → Combined Synopsis

Awarded

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)
Contacts1 person available
OfficeALBANY, NY, 12208, USA
Organization / AgencyDepartment Of Veterans Affairs → 242-NETWORK Contract Office 02 (36C242)
Office AddressALBANY, NY, 12208, USA
Contacts
Clifford S HarrisonContracting Officer
contact@example.gov

Full Description

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https://api.sam.gov/prod/opportunities/v1/noticedesc?noticeid=b0827beb1d1944e2be400cc572118ed7

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