Reception and Customer Service Operations

This contract pertains to reception and customer service operations focused on front-line support at laundry distribution points. The key responsibilities include handling the intake of soiled laundry items, issuing clean items to customers, managing ticketing processes as outlined in Technical Exhibit J, and providing overall customer support. The scope ensures efficient workflow and proper management of laundry services at these distribution sites. The contract is set as a subcontract with a Women-Owned Small Business (WOSB) set-aside, under the NAICS code 812339, which relates to laundry and dry-cleaning services. The Department of Defense, specifically the W6QM Micc-ft Belvoir agency, is the contracting entity, with the place of performance located in St James, zip code 20755. The solicitation was posted on May 20, 2026, with a response deadline of June 9, 2026. This opportunity emphasizes support services at a critical military facility, ensuring quality customer interaction and operational efficiency in laundry logistic functions.