Records Operations Support Services (ROSS) for the USCIS National Records Center and Harrisonburg File Storage Facility
Contract Overview
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AI Contract Overview
The contract entails providing comprehensive records management and support services for the USCIS National Records Center (NRC) and its associated facilities, including the NRC Extension Site 1 in Lee’s Summit, Missouri, and the File Storage Facility in Harrisonburg, Virginia. The contractor will be responsible for ensuring efficient and effective administrative and technical functions that uphold federal mandates and maintain secure handling of sensitive materials, including personally identifiable information (PII). Key responsibilities include managing records maintenance, ensuring security of all file materials, reporting personnel actions promptly, and delivering excellent customer service while adhering to strict personnel security clearance requirements. This contract supports the USCIS Records Operations Support Services (ROSS) program, with the primary objective of ensuring accountable and streamlined records management. The contract emphasizes compliance with federal directives and chain-of-custody protocols. Noted changes as of March 25, 2026, include the update of the primary contact to Matthew Perryn, with Gregory Schroeder as the alternate. The contract operates under NAICS code 561110, is forecasted under an 8(a) set-aside, and is managed by the Department of Homeland Security’s USCIS division, with the main place of performance in Lee’s Summit, Missouri.
General Info
Agency
NAICS
Place of Performance
Lee's Summit, MO, USSet-Aside
Documents
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Timeline
Organization & Contact Information
Full Description
USCIS National Records Center (NRC) has a requirement for a contractor to provide support services required under this contract include administrative and technical functions in support of records management for the USCIS Records Operations Support Services (ROSS). The successful contractor is to provide records management and maintenance services for the NRC and NRC Extension Site 1 (ES-1), Lee’s Summit, MO, and its sub-office, the File Storage Facility (FSF or HBG), Harrisonburg, VA. The objective of the contract is to provide comprehensive records management services in a manner that ensures efficient, effective, and accountable records responsibility and excellent customer service. The primary functions of this contract include but are not limited to: • Provide efficient and effective records management and maintenance functions in support of the USCIS Records Program. • Provide outstanding customer service. • Ensure compliance with all federal mandated directives. • Maintain proper personnel security clearance levels. • Ensure proper security of all files, to include empty A-File jackets. • Report all personnel actions timely. • Ensure proper handling of security-sensitive materials, including PII and chain-of-custody requirements.