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This Government Contract opportunity from Social Security Administration was posted on September 18, 2009. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RECOVERY: Digital Audio Recording Systems and Related Services

Awarded
SS0009400380001Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
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The Department of the Navy, through the Naval Supply Center Fleet Logistics Center Norfolk, is conducting market research via a sources sought notice to identify industry capabilities for a cloud-based Freedom of Information Act Case Management System. The objective is to replace a legacy platform with a modern, secure, and financially sustainable Software-as-a-Service solution that manages the full FOIA and Privacy Act processing lifecycle, including intake, queuing, redaction, disposition, and automated reporting for Department of Justice and Department of War mandates. The contractor will be responsible for providing the software, hosting, system maintenance, data migration, user training, and help desk operations to support approximately 150 full-time equivalent personnel. The proposed procurement is intended to be a single-award, firm-fixed-price contract under NAICS code 541519. Technical requirements specify that the solution must be unclassified but must adhere to strict security standards, including FedRAMP Moderate or higher, or DoD Impact Level 2 or 4 Authority to Operate. Compliance with DON cybersecurity manuals and regulations regarding Controlled Unclassified Information and HIPAA is mandatory. Interested respondents must provide a capability statement, a rough order of magnitude cost estimate, and evidence of SAM registration, with submissions limited to ten pages and due by November 5, 2026.
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Solicitation # SaaS_SI_OCCS
The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.
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NAICS: 541519
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RFI-FY27-SI Powered Communications and Video Intelligence
Solicitation # RFI-FY27-SI-Powered_Communications_Video_Intelligence
The U.S. Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer is seeking information for an Integrated SI-Powered Detention Communications and Video Intelligence Suite to support the Office of Enforcement and Removal Operations. This initiative, categorized as a sources-sought RFI under NAICS 541519, aims to acquire a comprehensive solution including software licenses, subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. The suite must provide communications, voice identity, and video intelligence capabilities while operating across heterogeneous environments without requiring the wholesale replacement of existing infrastructure. The project mandates strict adherence to DHS Enterprise Architecture, OMB guidance on SI risks, and industry-standard APIs for interoperability. Key security requirements include the safeguarding of Controlled Unclassified Information (CUI), the attainment of an Authority to Operate (ATO), and the implementation of continuous monitoring to detect anomalies or biases within the SI system. Deliverables must be shipped using tamper-proof packaging with formal custody documentation. Government acceptance will be determined through rigorous inspection methods, including functional tests, security reviews, and end-to-end integration scenarios based on validated operational conditions. RFI questions are due by October 16, 2026, with final responses required by October 29, 2026.
Information Technology Division

POSTED

about 5 hours ago

DEADLINE

in 3 days

AI Contract Overview

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The Social Security Administration awarded a firm fixed-price call order to York Telecom Corporation for the procurement and implementation of digital audio recording systems. Funded by the Recovery Act, the contract provides 152 permanent digital recording units and 16 portable units for the Office of Disability Adjudication and Review hearing offices across the United States. Beyond hardware delivery, the scope of work includes installation services, onsite training, help desk support, and ongoing maintenance. The project utilizes ForTheRecord Limited multimedia recording and content management software paired with Antex Electronics DMX-8 mixers to ensure compatibility with the agency's existing infrastructure. This specific brand-name equipment was required to maintain integration with the Social Security Administration's electronic disability process and electronic folders. The system is critical for the recording, archiving, and transcription of disability hearings, supporting a nationwide network of over 1,500 systems across 450 locations.

General Info

Contract Value

$1,398,724.56

NAICS

541519 - Other Computer Related Services

Place of Performance

MD

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded
Posted

Award Notice

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencySocial Security Administration → SSA Ofc Of Acquisition Grants
Contacts1 person available
OfficeBALTIMORE, MD, 21235, USA
Office AddressBALTIMORE, MD, 21235, USA

Full Description

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RECOVERY - THIS ACTION IS FUNDED BY THE RECOVERY ACT. The Social Security Administration (SSA) awarded a firm fixed-price call order to York Telecom Corporation under SSA blanket purchase agreement (BPA) SS00-09-40038 (under GSA contract GS-35F-0493K) for 152 digital recording units configured for permanent installation and 16 portable digital audio recording units to be deployed at SSA's Office of Disability Adjudication and Review (ODAR) hearing offices throughout the United States. In addition to providing the recording units, the contractor will provide associated installation services, onsite training, help desk support and maintenance. The contractor will install and configure the recording equipment using notebook computers supplied under another SSA BPA. The equipment and software to be supplied under the order will include - ForTheRecord Limited (FTR) multimedia recording and content management software, combined with a DMX-8 mixer manufactured by Antex Electronics. SSA previously determined that the FTR software and the DMX-8 mixer, required for compatibility with FTR, are brand name products that must be supplied under the BPA. Currently there are over 1,500 digital audio recording (DR) systems nationwide in over 450 agency locations. Thousands of SSA employees and contractors nationwide use the DR software daily. SSA has made a multi-million dollar investment in the DR system itself and a significant investment in trained personnel and other electronic initiatives that is integrated with, and built upon, the DR system. The FTR software is the single most important part of the DR system. It is used to digitally record, store, archive, manage, playback, annotate, and transcribe proceedings of disability hearings. It is as an integral part of the DR system, and is fully integrated into SSA's overall electronic disability process.The FTR software has been customized for and integrated into SSA's electronic folder for disability cases. Changing the recording software would require significant, costly changes to ODAR's IT structure.

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