Recovery-MQ 24/7 support for the NLR

This contract involves a Firm Fixed Price modification to the existing CMS MQ Task Order, aimed at providing continuous 24/7 support for the Medicaid and Medicare programs. It is limited to contractors already holding the CMS MQ Task Order awarded in 2007 and requires additional efforts to ensure rapid development needs are met outside the current CMS alert monitoring framework. The contractor is expected to deliver scripting and programming for alert notifications, manage shift work and on-call personnel, and provide around-the-clock support for tasks such as object creation, environmental clean-up and troubleshooting, software upgrades, and applying fixes or patches. The support must be initiated via a supported phone interface with responsiveness guaranteed within one hour of contact, continuing until the development issue is resolved. The work will be performed in Baltimore, Maryland, under solicitation number RDITC1002, designated as an 8a competed set-aside targeting NAICS code 541513. The point of contact for this opportunity is Nathaniel M. Barbato. This modification enhances the Task Order by ensuring rapid, reliable response to development needs critical to the ongoing operation and maintenance of CMS’s recovery systems.