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Remote Technical Support & Help Desk for Kiosk Operations

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 remote technical support specifically for the NCITE® Kiosk operations used across Army sites. The support includes troubleshooting issues related to access, connectivity, and software, ensuring the kiosks function efficiently in their designated military environments. The services are delivered remotely, focusing on resolving technical problems that may affect the daily operation of these kiosks. The contract is a subcontract under the Department of Defense, linked with the W6QK Acc-apg Cont Ct Wash Office. It falls under NAICS code 541519, which pertains to other computer-related services. While specific location details for performance and the contractor are not provided, the contract emphasizes remote assistance to maintain operational integrity of the kiosks. No set-aside information or additional organizational details are included.

General Info

Provide remote Tier 1 and 2 technical support for NCITE® Kiosk operations at Army sites.

Agency

Department Of Defense → W6QK Acc-apg Cont Ct Wash OfcView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of W909MY-26-C-0001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

National Law Enforcement Telecommunications Systems (NLETS) and NCITE® Kiosks Software Subscription Renewals

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Timeline

PostedMar 25

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-apg Cont Ct Wash Ofc

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QK Acc-apg Cont Ct Wash Ofc

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 remote technical support for NCITE® Kiosk operations, including troubleshooting access, connectivity, and software issues across Army sites.

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