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Remote Troubleshooting and Technical Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing remote troubleshooting and technical support services for the RALS system, specifically as requested by VA personnel. The support will be available during both the base and option periods, ensuring continuous assistance and system maintenance as needed. The contract is classified under NAICS code 541511, which relates to custom computer programming services. The contract is managed by the Department of Veterans Affairs, specifically through the 257-NETWORK Contract Office 17 (36C257). It is structured as a subcontract, though details such as specific location of performance, point of contact, and set-aside status are not provided. The scope emphasizes technical support activities aimed at maintaining the operational readiness and reliability of the RALS system via remote intervention.

General Info

Remote troubleshooting and technical support for RALS system, supporting VA personnel continuously.

Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

NAICS

541511 - Custom Computer Programming Services

Place of Performance

TX

Set-Aside

NONE

Documents

This scope was carved out of 36C25726Q0069.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Q301--Remote Automated laboratory System (RALS) for Laboratory Services

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Timeline

PostedDec 2

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote troubleshooting and technical support for the RALS system as initiated by VA personnel during the base and option periods.

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