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Replacement of Corporate Telephony and Contact Centre Environment

ocds-h6vhtk-06d7f3International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Link Group is seeking a qualified supplier to provide, implement, and support a modern, secure, and resilient corporate telephony and Contact Centre as a Service solution. This comprehensive project involves the delivery of cloud telephony and omnichannel contact handling, featuring intelligent routing, workforce management, call recording, quality management, and advanced reporting and analytics. The required solution must also ensure PCI-compliant payment handling and robust integration capabilities to support both customer-facing and colleague-facing services across the organization. The contract encompasses the full lifecycle of the transition, including migration, implementation, training, and ongoing technical support, all to be delivered through a phased approach. Interested parties can find further details under solicitation number ocds-h6vhtk-06d7f3, with procurement inquiries directed to the Link Group procurement team.

General Info

Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

0

No documents available

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Timeline

PhaseSolicitation

PostedNov 11

Solicitation

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Organization & Contact Information

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AgencyLink Group

Contacts1 person available

OfficeN/A

Organization / AgencyLink Group

Office AddressN/A

Contacts

Full Description

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Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

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