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REQUEST FOR INFORMATION FOR A USER TESTING AND RESEARCH PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA

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100031622International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Employment and Social Development Canada is seeking a cloud-based, commercial-off-the-shelf Software-as-a-Service platform to support end-to-end user testing and research activities in both French and English across its digital programs and services. The platform must enable planning, execution, analysis, and secure storage of user research data while ensuring accessibility-compliant experiences for participants and seamless integration with existing collaboration and analytics tools. It will empower user researchers and designers to validate design concepts, improve website navigation and user flows, and make evidence-based decisions to enhance service delivery. The solicitation, numbered 100031622, was posted on August 10, 2026, with responses due by August 25, 2026. The procurement is open to all eligible vendors under federal government rules, with no specific set-aside classifications, and performance is expected to support operations nationwide with primary activity centered in the National Capital Region. All inquiries should be directed to Megan Souaid, Contracting Authority, at nc-solicitations-gd@esdc-edsc.gc.ca.

General Info

Cloud-based SaaS platform for bilingual user testing and research, integrated, secure, accessible, nationwide support.

Agency

Government of Canada → Department of Employment and Social DevelopmentView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

(4)

RFI 100031622 User Testing and Research Platform ESDC

PDF•rfi

Énoncé des Travaux pour Plateforme de Recherche Utilisateurs EDSC

PDF•sow

SOW for User Testing Research Platform Acquisition ESDC

PDF•sow

DR 100031622 - Plateforme de tests utilisateurs et de recherche EDSC

PDF•rfi

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyGovernment of Canada → Department of Employment and Social Development
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → Department of Employment and Social Development
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Office AddressN/A
Contacts
Megan SouaidContracting Authority
contact@example.gov

Full Description

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ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store user research and usability testing in French and English across programs and digital products—supporting evidence-based service and product decisions. The Platform will help user researchers and designers within the department improve navigation and user flow of web content and validate design concepts while enabling secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.

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