This Sources Sought opportunity was posted on April 28, 2017. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Request for Information: HR Enagement Mgmt Solution

Closed

04-28-2017Federal

Submission Closed05/27/2017, 04:59:59 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 511210

New

International

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ITD0001 - Executive Office of Technology Services and Security

POSTED

13 days ago

DEADLINE

in 14 days

General Info

Agency

N/A

NAICS

511210 - Software Publishers

Place of Performance

Not specified

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

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Timeline

PhaseClosed

PostedApr 28

Sources Sought

Response DeadlineMay 27

Deadline has passed

Submission Closed

05/27/2017, 04:59:59 AM UTC

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Organization & Contact Information

AgencyN/A

Contacts2 people available

OfficeN/A

Organization / Agency

N/A

Office AddressN/A

Contacts

Pearl M. Davis

contact@example.gov

+1 (555) 000-0000

Cindy D MillerContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The United States Postal Service (USPS), with over 600,000 employees, leverages information technology resources to reduce Human Resources (HR) manpower requirements and improve quality of service to USPS employees. Currently, USPS HR utilizes two, separate systems for Knowledge Management (KM) and Case Management (CM). The KM system contains all of the HR processes and reusable information to process all HR actions required to support the USPS workforce. Information in the knowledgebase is used to guide HR agent activities, provide a basis for new HR agent training, and as the as-is process library for Lean Six Sigma improvement projects. The CM system is a ticketing system that enables the HR workflow for each individual action, provides a brief history on pending, in-progress, and recently closed actions, and provides HR workforce analytics for staffing decisions. Both of the existing KM and CM systems are end of life. Sufficient, custom linkages exist between the current KM and CM systems to justify consideration for replacing them with a single system that can perform both functions. On-going Lean Six Sigma efforts within HR have resulted in demands for further capabilities that are not possible in the current systems and increase the need for tight linkages between KM and CM. For this request, the CM functionality is required and the KM functionality is desired.

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