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This Sources Sought opportunity from Social Security Administration was posted on February 3, 2017. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Request for Information - Master File Technical Support Services

Closed
SSA-RFI-17-1003Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
Federal
Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)
Solicitation # SaaS_SI_OCCS
The Defense Commissary Agency (DeCA) is seeking information for a potential Firm-Fixed-Price contract to provide Software-as-a-Service (SaaS) subscriptions and Systems Integration (SI) professional services for its Omnichannel Customer Communication System (OCCS). The OCCS ecosystem is built upon four functional pillars utilizing Salesforce Service Cloud, Sprout Social for social media engagement, and Adobe Workfront and Adobe Experience Manager (AEM) Assets for campaign and digital asset management. The anticipated period of performance is a five-year term, consisting of a 12-month base period followed by four 12-month option periods. Key technical requirements include the migration of digital assets from a legacy Bynder DAM to AEM Assets, the configuration of Salesforce AI for automated triage and sentiment detection, and the provisioning of a multi-platform architecture within GovCloud. All solutions must meet strict cybersecurity standards, including FedRAMP Moderate (DoD IL4) or High (DoD IL5) accreditation, FIPS 140-2/3 encryption, and compliance with DoD Manual 8140.03. The contractor will be responsible for RMF Security Authorization Packages, eMASS control maintenance, and ATO renewals, while ensuring zero public model training using agency data. The government is currently assessing industry capabilities under NAICS 541915. Baseline licensing requirements include 40 Salesforce Service Cloud licenses, 25 Sprout Social licenses, 42 combined Adobe licenses, and an initial 6 TB of AEM Assets storage. Interested respondents must provide capability statements, including verification of authorized reseller status for the specified OEMs and identification of existing Government-Wide Acquisition Contracts or Federal Supply Schedules.
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POSTED

about 2 hours ago

DEADLINE

in about 6 hours
NAICS: 541519
New
Federal
RFI-FY27-SI Powered Communications and Video Intelligence
Solicitation # RFI-FY27-SI-Powered_Communications_Video_Intelligence
The Department of Homeland Security, through Immigration and Customs Enforcement (ICE) and its Information Technology Division, is seeking information for an Integrated SI-Powered Detention Communications and Video Intelligence Suite. This sources-sought effort, categorized under NAICS 541519, encompasses a comprehensive range of services including software licenses and subscriptions, implementation, integration, configuration, testing, training, cybersecurity support, operations and maintenance, and transition services. The project aims to enhance national security and public safety by leveraging industry-standard APIs and protocols to ensure interoperability within DHS systems. The requirement emphasizes rigorous security and operational standards, mandating the safeguarding of Controlled Unclassified Information (CUI) and the attainment of an Authority to Operate (ATO). Contractors must adhere to strict cybersecurity protocols, including continuous monitoring of SI systems for anomalies or biases and the use of tamper-proof packaging for all shipments. Performance will be validated through government-observed demonstrations, functional tests, and end-to-end integration scenarios. Administrative requirements include rapid incident reporting to the Contracting Officer's Representative, with specific timelines for PII breaches and data unavailability. RFI questions are due by October 16, 2026, with final responses required by October 26, 2026.
Information Technology Division

POSTED

about 2 hours ago

DEADLINE

in 3 days

General Info

NAICS

541519 - Other Computer Related Services

Place of Performance

6401 Security Boulevard, BALTIMORE, MD, 21235, USA

Set-Aside

NONE

Documents

1

RFI_-_Master_File_Support.docx

DOCX

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Timeline

1 update
PhaseClosed
Posted

special-notice

Notice updated

Notice type changed from Special Notice to Sources Sought. Response deadline changed from May 24, 2016 to Feb 7, 2017. The notice title changed. NAICS code changed from 541214 to 541519. The notice description changed. The point of contact changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencySocial Security Administration → SSA Ofc Of Acquisition Grants
Contacts1 person available
OfficeBALTIMORE, MD, 21235, USA
Office AddressBALTIMORE, MD, 21235, USA
Contacts

Full Description

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The Social Security Administration is conducting a market survey by issuing this Request for Information (RFI) to help determine the availability and technical capability of qualified businesses, capable of providing master file conversion technical expertise support services. This RFI is not a request for proposals, and the Government is not committed to issue a solicitation or award a contract pursuant to this announcement or based on responses to this announcement. Vendor responses will only be used for market research and planning. As such, the Government will not entertain questions concerning this RFI, and will not pay any costs incurred in the preparation of information for responding to this market survey or the Government's use of the information. Please reference the attached Word document, "RFI - Master File Support" for information regarding this RFI. All responses MUST be sent via email to Molly.Seipp@ssa.gov no later than 4:00 PM, ET, February 7, 2017.

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