REQUEST FOR INFORMATION ONLY for Pension System Solution, Implementation, and Migration

Commander, Navy Installations Command is seeking market intelligence through a Request for Information to modernize its existing pension and case management system, currently known as CRIMS, by identifying viable Commercially-Off-The-Shelf solutions that can replace legacy infrastructure with a secure, scalable, and automated web-based platform. The goal is to develop a Rough Order of Magnitude estimate for costs, timeline, and level of effort required to implement and migrate to a new system that must meet FedRAMP Impact Level 4 authorization standards, either as a SaaS or PaaS offering hosted in a government-accredited cloud environment such as CNIC’s N9 GovCloud, or deployed within an approved government infrastructure. Respondents are expected to provide architectural and implementation consulting services that align with existing business processes and future state requirements, including integration with SAP HR, payroll, and financial systems, the development of a CNIC self-service portal, and adherence to strict security protocols such as Okta-based identity management, Multi-Factor Authentication, and Single Sign-On capabilities. The solution must ensure compliance with federal retirement laws, IRS regulations, and Social Security offset calculations while safeguarding Personally Identifiable Information. Responses must follow the formatting guidance outlined in Appendix A for NAFI Security Requirements and Appendix B for the PRD Process Template, and should demonstrate the ability to deliver a comprehensive implementation plan, including a phased rollout starting at headquarters and expanding to regional program offices. All submissions are due electronically by July 31, 2026, at 3:00 p.m. CST to the Contracting Officer, Hollie Bryant, and must not include proprietary or classified information, nor discuss pricing or costs, as this is strictly a market research tool and does not constitute a solicitation, proposal request, or binding commitment from the government. The government will not reimburse any costs incurred in preparing a response, and all deliverables must be reviewed and approved by the Contracting Officer’s Representative, Technical Advisors, and Subject Matter Experts prior to any subsequent procurement phase. System validation will require successful completion of user acceptance testing, end-to-end business process simulation, security testing, and data integrity verification prior to go-live.