Request For Information: Workflow/Ticket Management System

The Executive Office of the President (EOP) Office of Administration is issuing a Request for Information (RFI) under solicitation number 11316027N0001EOP to identify a software solution and implementation plan for a workflow and ticket management system. This system is intended for exclusive use by EOP staff within a private network and must be deployed on-premises as Docker containers hosted in Kubernetes using a PostgreSQL database. The scope of the effort includes recommending a solution platform, defining customer requirements, performing system configuration and testing, and providing staff training. Key technical requirements include SSO-enabled access via MS Entra ID, role-based access control for administrators and managers, and the maintenance of immutable audit logs. The system must support task hierarchies, dependencies, and automated reporting via real-time dashboards, with strict performance standards requiring desktop load times under 2 seconds and mobile load times under 9 seconds. This RFI is for planning purposes only and is not a Request for Proposal; therefore, no award will be made as a result of this notice. Interested parties must submit their responses via email to the designated procurement inbox and Timothy Lazatin by December 3, 2026, at 11:00am EST.