Chiltern Rail - Performance, Delay & Incident Management System

Chiltern Rail Limited is seeking a comprehensive end-to-end Performance, Delay and Incident Management System to replace its existing Compass solution. The scope of work includes the provision, implementation, configuration, integration, data migration, testing, training, hosting, and ongoing maintenance of a system capable of supporting operational performance, delay management, incident and event management, and action-tracking within a live railway environment. The solution must integrate with relevant corporate, operational, and railway systems and may be delivered as a single integrated system or a combination of modules and third-party components, provided the supplier maintains responsibility for the entire requirement. The contract is estimated to begin on July 1, 2027, with an initial term of five years and an optional two-year extension at the discretion of Chiltern Rail, potentially extending the period of performance to July 1, 2034. The maximum estimated value for the full seven-year term is 1,900,000 GBP excluding VAT. Award decisions will be based on the highest overall score, weighted by technical response (55%), commercial price (20%), demonstration quality (15%), and social value (10%). The procurement follows a competitive flexible procedure under the Procurement Act 2023, involving a procurement specific questionnaire, initial tenders, a demonstration stage, a dialogue stage, and final tenders.